Quoted from fosaisu:
Are there other specific instances where you think Rick/PPS mishandled communication with his customers? Maybe some examples would make more clear why you view this as a trend.
Rick has answered a ton of questions related to the 3 trim choices and other subjects that he either likes talking about, or else makes his product look good. He is careful to avoid answering anything outside of that. And he has certainly seen the questions because he will answer in those threads while being careful to address those issues. Here is a list off the top of my head, I may have missed some (and I will admit some of these may have been answered and I missed it):
1) Does it come with a printed manual?
2) Will there be available printed schematics as WPC had?
3) Will there be a goodie bag?
4) If 3 is yes, will it contain spare plastics?
5) If 3 is yes, will it contain those wing bolt things for securing the head on location?
6) 110 service outlet for soldering irons or lights?
7) How do software updates happen, are they going to be downloadable or will something have to be purchased to accomplish this?
8) Does opening the coin door have a high power lockout for safety?
9) Original had helpful scrolling text in the Test menu when you hit the Start button, telling fuse type and number, connector locations, etc? Will this OS?
10) Original had a dedicated power supply for the flipper coils, does this one?
11) WPC can compensate for a broken EOS switch, can this one?
12) Will test reports (credit dot) still work the same way?
13) Original could not be programmed to take a single coin for 1 credit, which some found to be a nuisance. Can this one?
14) Since all driver boards and power supplies are below the level of the playfield, are there going to be covers to protect against falling stuff (pinball dust, screws, etc)?
What did I miss?