I agree that the announcement and follow-up on the removal of the coin mechs was handled poorly (especially in light of how cheap a good fix for the problem would have been).
I don't agree that it's part of some larger pattern of PPS ignoring customer input. PPS's engagement in the trim color debates proved to my satisfaction that the company is capable of considering "constructive criticism or suggestions." Rick (whom I've never met and know only by reading his Pinside posts this past year) seems to have a big personality and enjoy sarcasm, which can cut both ways when he's acting as a PR rep for PPS. The safest route would be for PPS to do as Stern and JJP do and generally avoid posting on Pinside. Or for Rick to follow basic PR protocol and respond with a forced smile to all criticism, regardless of how silly it is. Probably good business but it would have made the wait for MMR a lot less interesting!