Quoted from hollywood:
I've been an advocate of yours since day 1; perhaps not as vocal mind you, but playing Devil's advocate to your above post: Wouldn't it now be EASIER to include the coin mechs? I assume all MMRLE's have been paid in full now? They, PPS, now know the address of where every game is to be shipped (USA, CAN, AUS etc), would it not be easy to now order the appropriate mechs and install them? Just curious!
Not all the games have been paid for in full. Don't know about the other distributors, but final payments on games purchased from PPS aren't due yet.
It certainly takes more coordination to match the proper country mechs to the right game on the line, but does PPS have the shipping addresses of customers that ordered through other distributors? If not, that could be part of the issue. But you would suspect they do, since they are tracking original owner for the warranty.
You actually bring up another solution - if they have the addresses and if it was too hard to match them on the line, just ship the mechs separately using the owners address to determine mech type. That would have been simple (Of course, that would have probably been the most expensive solution of any that has been proposed, assuming that the customer wasn't asked to pay for shipping the mechs)
But I'll go back to this - if PPS estimates show that relatively few would be impacted by not shipping mechs in the game and you assume the majority of games are being shipped in the US, why not just ship them separately to those who ask?
I don't think we are ever going to know the real story and in the grand scheme of things it doesn't matter. If PPS learns from this and admits (at least internally) that the way this was handled was a PR nightmare and fixes it so something similar doesn't happen down the line, then that's good. But until then, I'm going to be disappointed that folks at PPS and/or CGC think that their customers or potential customers can't handle or shouldn't know the truth.
(I keep seeing people post "Why not just call or write Rick?" - what makes you think that a private answer is going to be different than a public one? Or that you will even get an answer? Rick has been very generous in encouraging anyone with a concern to call or write. But that's a two-edged sword that can just as easily be used to shut an uncomfortable topic down as it can be to provide transparency)