Busnesses rise and fall based on their practices. The reality defining profit and loss is summed up with "sometimes you get the Bear, and sometimes the Bear gets you". The true test of a company is what they do when something goes wrong. Anyone can do it right! JJP has made a bed that they have to lie in by offering a self serving solution. I for one have purchased the new playfield based on the choices I was presented. My Grandfather put it to me this way... "Would you rather have a Buffalo shot up your south-side or you shot up the Buffalo's south-side". (JJP is the Buffalo by the way). My playfield has cracked and rippled under several components due to overtightened scoops, posts, and rails to the degree liffy's are ineffective due to it not laying flat. Basically I received a new-in- box playfield that was completely damaged beyond repair. Research and development is sparked when a weakness is detected in your competition and the desires of the consumer market. Someone will figure out how to solve this widespread problem and offer it in their product and capture the market and win my loyalty. "It's just good business". As far as my relationship with JJP is "We have reached the end of the horizon". I won't purchase another JJP product for the simple reason I don't need this S in my life. Their true colors has been exposed. I don't question if I should've purchased the game, I regret the position I was put in after I purchased the game. In conclusion JJP doesn't have the power to succeed or fail, we have that power! The consumer can revoke its desire to purchase from them and the business will fold. Don't give up this fight. "Keep a weathered eye on the horizon" because good things are coming. What ever you choose, or deal you make with JJP "Take what you can and give nothing back"

What worked in the past is a great place to start. Just spit balling but, in the automotive industry a few shops have popped up applying clear ceramic to multi thousand dollar paint jobs that will not chip during a rock strike and will provide a high gloss when applied. This is purely a fictitious example of something that could be an alternative to clear coat resisting dimpling and cracking (on the down side this approach may create high ball speeds and travel straight through the back panel). I am just implying that I think it's time for manufacturers to begin thinking outside the box. If existing manufacturers sit on their posterior and stick with the status quo the opportunity will past them by and may come equipped with a patent.

Curious;.. My Black Pearl has soft clear also. Fails the fingernail test just like the playfield. I wonder if there will be problems with chipping down the road on it? Any thoughts?
New Replacement main playfield shows a little of wood grain through the artwork, is this considered normal? Original chipping soft clean playfield has no wood grain showing through that I can see but lighting is not as good when I view it.

I received a sales order adjustment from Aileen Rentas 2 days ago and checked my checking account today and found a $550.00 credit from JJP. I received the phone call from Jack on Sept 5th. Took 20 days for it to reach my account if my math is correct. I didn't get refunded for the T-nuts, Mylar or the small wire forms that press into the playfield though I am happy to get refunded for the play field. Just waiting on my order of Cliff's and finishing my 2 homemade rotisseries to begin the swap. I wouldn't think it would be long until you get your refunds also.