(Topic ID: 242867)

PoTC - Who has playfield cracking & wear around sling posts?

By harryhoudini

4 years ago


Topic Heartbeat

Topic Stats

  • 3,006 posts
  • 224 Pinsiders participating
  • Latest reply 2 years ago by PinDeadHead
  • Topic is favorited by 57 Pinsiders

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Topic poll

“What kind of issues are you seeing?”

  • I have visible dimples but no chipping 47 votes
    22%
  • I can see chipping but haven't done anything yet 69 votes
    32%
  • I can see chipping and installed mylar, washer and/or larger star post 33 votes
    15%
  • My playfield looks fine (but I haven't removed the star posts) 33 votes
    15%
  • I removed the star posts and my playfield looks fine 16 votes
    7%
  • My game had clear washers installed from the factory 16 votes
    7%

(Multiple choice - 214 votes by 202 Pinsiders)

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Topic index (key posts)

3 key posts have been marked in this topic

Display key post list sorted by: Post date | Keypost summary | User name

Post #306 Sling Post Remediation Efforts #1 Posted by harryhoudini (4 years ago)

Post #307 Sling Post Remediation Efforts #2 Posted by harryhoudini (4 years ago)

Post #432 Washer and Starpost Solution Posted by harryhoudini (4 years ago)


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#1927 4 years ago
Quoted from PinMonk:

A more fair solution? Free or $275 for first owner and $550 for second owners.

The problem with this is they are in a market where their main competitor is at a lower price point and doesn't currently have play field issues. When they did owners were offered fully populated replacements at no charge. I thought about buying Wonka, but didn't because of questionable playfjield quality and lack of support. This is coming from a former WoZ owner. After years of light board problems they finally admit it wasn't designed well and have a $800 solution for those with the time and technical ability to install it. I'm not buying more JJP games until they can demonstrate they can make owners whole on big issues and not just small ones.

#1932 4 years ago
Quoted from Psw757:

This isn’t exactly true...Stern is having a very similar issue with a couple of their recent games most notably the Beatles although it doesn’t appear to be as widespread. Not sure what their solution is yet though. Mine has been fine since December but I’ve seen a couple out in the wild that have the same issue around every single post on the PF.

There was a recent thread here with a very minor and purely cosmetic issue on a BKSR pro playfield that wasn't even visible from the players position that Stern agreed to a populated playfield replacement. I personally know several people that were given playfield swaps by Stern for playfield issues that I would consider more minor that many of the issues I've seen in this thread.

I have a Beatles that's fine and can say the same for the one on route locally. I know there is a pinside user that has posted pics of a Beatles playfield with similar issues several times. My guess is Stern will replace it but I do not know any details of that situation, if they didn't replace it I would be surprised and that would be unacceptable to me. If some Beatles owners are having playfield issues that are not being addressed I hope they will start a separate thread. It seems to be brought up in this thread periodically as if to point out that some Stern games have this issue so it should be acceptable to the community. I don't think we should accept these kind of playfield issues on any new game regardless of who made it.

#1937 4 years ago
Quoted from PinMonk:

There was also a thread recently with a massively warped playfield that Stern would not replace. They're not always great.
In general, Stern and JJP both have their support wins and fails. Having dealt with both on a wide variety of NIB pin issues, I would say they are on balance very similar for support - good.

That thread where the guy picked up a used Metallica where the cabinet may have been out of square? It wasn't clear how old that game was or what had happened to it or that he even tried to get Stern to replace that. I also have seen pictures of scratched DP play fields that look like they happened while trying to bend a ball guide that was still attached to the playfield. I've also seen dozens of threads complaining about playfield dimpling or cratering and I think it would be ridiculous to replace play fields for that, but not everyone agrees.

I agree that people have reported good and bad customer support experiences with every manufacturer. That said Stern has replaced a lot of play fields that had issues. Personally I can say everyone I know who had a reasonable issue with a Stern playfield got a populated playfield swap or a new unpopulated playfield if that was their preference. I realize that they didn't replace it for every owner that wanted one. That sucks for them I'm sure, but not the focus of this thread.

I feel like a lot of posts in this thread are stuff - like X manufacture refused to do Y implying that JJP has no obligation to address this issue either. I disagree. There are multiple examples in this thread of people with JJP POTC that have not gotten an appropriate solution.

#1942 4 years ago
Quoted from PinMonk:

Your original statement was that JJP's "main competitor is at a lower price point and doesn't currently have play field issues."
Which is not true. Stern has had a number of recent documented issues (and went so far as to threaten Beatles owners if they posted pictures of their clear bunching, saying they would not get a replacement if they did, which is not cool, and not pro-customer).
Just pointing that out. Fair is fair, and I have no problem calling out JJP or Stern or any other manufacturer as long as the coverage is fair.

In my opinion, Stern doesn’t have playfield issues. This means that I feel it is an uncommon problem in Sterns that they address when it occurs. Your opinion is different and I respect that.

If Stern did tell that individual not to post pics of Beatles with clear bunching it had no effect as I’ve seen those pics posted in multiple threads including this one. In any case it sounds like he’ll get the new playfield he wants if he plays it cool.

1 month later
#2444 4 years ago
Quoted from smalltownguy2:

Does anyone here know a good attorney that specializes in corporate law? I'm pretty sure we're at the level of a class-action suit with both Stern and JJP at this point.

If it ends up like most class action suits the attorneys will get millions. Buyers with bad play fields will fill out a bunch of paper work and send in receipts that end up being worth a 10% discount off a new playfield or something similar.

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