I've been dying to mention dimpling. Isn't the soft clear exacerbating dimpling!? DIMPLING!!

Also, this is not a JJP-only issue. It's happening with other vendors as well.

Yep, same happened with many of the TNA games (including mine). Spooky did not offer free replacement playfields, but then I believe most customers didn't expect it from Spooky either.

This is the same essential kit offered by Spooky. It's industry standard these days.

Yeah. Positivity on Pinside? You and your attitude do not belong here.

For the rest of us, Amazon has finally managed to restock their tiki torches.

I think JJP cares about containing losses up to (if not over) a million $. They may not have a cause/effect/fix determination from Mirco yet.

Angry customers should deal with <insert pin company here> directly. You may be disappointed with the outcome, but it's the best approach.

Mentioning lawyers will cause non-constructive behavior from any company. Their lawyers guide them to say nothing and disengage.

Rallying community tiki torches is somewhere in the middle, but I still suggest direct engagements since individual machines and circumstances (environment, shipping, use) vary.

Expecting a <$50 fix-kit seems reasonable. Expecting any pinball-sized company to absorb (up-to 1000's of) populated playfields is not reasonable. Particularly for cosmetic chips or dents or dimples, it's REALLY irritating, but it's just not reasonable.

Don't allow a little playfield wear to destroy your fantasty... JJP pins are a beacon of light among $25k diamond Beatle games...

It's funny, I know, but I feel the opposite. I love this hobby and I appreciate the innovation JJP brings (and the risks they take). I LOVE their games. I want JJP to be successful long term, and I'm prepared to help support them. But of course, I'd rather buy high-quality, expensive games without issues versus buying expensive replacement parts.

Perhaps, oh, I don't know, to let the clear coat cure some more?

This thread isn't fun.
My friends call me Cpt. Obvious.

Bentley's are 10x the price of a typical Ford. Let's change the analogy to a Lincoln and a Ford, if Ford was stamping LE on the bumper and charging essentially the same price as the Lincoln. Who would even buy the Ford? Oh, because it's "limited"...

Are we really comparing a Stern's LE value to JJP POTC LE? REALLY really? C'mon, now you're just being silly.

I wish I could be a fly on the wall in those meetings... mainly to hear experts discuss the issues and if the required changes are possible with Mirco's machinery and process.

My time on earth is limited. I like to play new pinball machines. I expect to lose money within my hobbies.
As a matter of fact, I lost a bunch this weekend on games that had perfect playfields.

That, my friends, is a carefully worded statement...

I'm still looking forward to a formal technical explanation that discusses the root cause.
I'd like them to say they understand the problem and it will be addressed... Saying it's an "anomaly" is another way of saying it can't/won't be fixed in new games (yet).

Also, they should share some methods of limiting the issues in new games, games with pooling, etc.

This seems like a good idea. Perhaps a list of build-dates and confirmation of issues (yes/no/tbd) would help the manufacturers narrow down bad batches, etc.
I've started a google sheet here. Feel free to fix or edit. If this is a bad idea (for a reason I can't imagine), let me know and I'll take it down.

https://docs.google.com/spreadsheets/d/1oL9hUaeVpl_QGFD5z1TGqka4urDbpMmFFRM_a7SV3V8/edit?usp=sharing