Man, I would never ever own or be in the business of selling pinball machines, as a manufacturer or dealer. It’s one of the few markets that have some incredibly anal buyers. My POTC has an indent and a minor flake around the post...but honestly, I really don’t care. That’s not right or wrong, and if you feel it’s a big issue, more power to you. I have one of the first batch, and knowingly took a risk on stuff like this to be the first to own it. c'est la vie
Again, if you feel like it’s a big issue, I understand and best of luck. If I’m comparing it to other “high end toys” though, most manufacturers usually tell ya to pack sand. Headlights micro cracking on a new mclaren? Sorry, we can sell you new ones for $13k....”I’ll never buy another mclaren again”....sorry to see you go, we just don’t consider it an issue. Guy who bought my used Lambo contacted me, then the manufacturer because the gap was off on the deck. Car was still under warranty, but they basically said “f off, we aren’t going to do anything”. Was it right or wrong, I don’t know, they are minor issues and I’m sure they don’t want the floodgates to open now that everyone is connected via social media and forums.
All of the pins I’ve owned had issues, some big, some small. In the end, I just enjoy my pins and feel thankful I can afford to own them. Have all the manufactures let me down in one way or another? Sure, but was it enough for me to stop buying? Meh, not yet. It is a perfect example of why having a good quality control program is important, as they can catch issues like these before things go out the door. Heck, at my business, we actually reward the QC guy when he finds a bad product, almost making a sort of game of it. We constantly make sure the focus is on bad parts or issues before it hits the customers hands to avoid issue like these.