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Quoted from cheshirefilms:No stress!! But after I had my first sling escape after five plays I saw no need to wait for my second and switched to my doubles. The standard protocol should be doubles, and everyone can do what they want.
As far as "new washers" are concerned, if they don't come with a swankier nicer wider post- which seems like a one in a million- I doubt Id be all that interested anyhow.
I made the switch because I wanted nicer posts that would still work, not just to try and protect against future wear.
Now a discounted spare playfield, that could be nice..
I asked about a discounted new playfield and never got a reply back.
At the same time I mentioned my playfield chipped to the wood.
It's not like I'm a first time buyer either.
I have had every title so far except Wonka.
This is the only game that has had this kind of playfield issue for me.
Quoted from pickleric:Not all POTC games have playfield issues.
But a lot of them do, mine being one of them.
Here is Jack's statement from the Wonka thread, Key post there.
Jack's statement transcribed from the podcast -
"Alright, well first off I just want to apologize for the delay in speaking about this matter publicly as we sorted through things internally and we understand that some of our customers are concerned to see and hear of clear coat chipping around posts on our Willy Wonka game.
The number of actual cases we have seen with true playfield chipping is extremely low and we're in the process of developing a program for anyone with documented damage and will work with those customers on a case-by-case basis and, you know, feel free to call Tech Support or call me directly if you feel your machine has true chipping or damage. And we want you to feel confident and comfortable with your purchase, always.
We want to notify customers NOT to take apart their machine, remove posts, etc, for the sole purpose of looking for chipping or problems under the posts. If you truly need to remove any part of the machine, we recommend contacting JJP Tech Support for instructions on how to do this properly. And for those customers who see rippling or pooling around any post, we want to urge you, this does not mean your game will chip.
We're diligently working with our vendor and engineers day and night on correcting any pooling moving forward. We have no reason to believe any games out there in the field are inadequate in any way, shape, or form. You should continue to enjoy and play your amazing game.
Our company's put countless hours and efforts into making Willy Wonka a fun experience for you and your loved ones to appreciate for years to come. I mean really, our people work hard every day with passion to design and create amazing games for you to play. As we always have, we will stand by our product and support our loyal customers and I can tell you that'll never change.
Thank you"
Calling them is a waste of time, tech support has been differing me to someone else since I first got a hold of them in January.
Had to put a ticket in more then once, pictures sent more then once.
It's a joke to them, it seems.
Now I am actually waiting on Jack's response to me on this.
I mentioned the podcast and no mention of Pirates.
Looks like Pirates owners are getting thrown under the bus here.
Quoted from Ballypinball:Mirco 100% made all these Playfields, so keep buying his products, he must have product Liability Insurance, and can send out free Replacements.
I still have not seen names and game numbers to all these games mentioned here
Lots of talk but still very little actual Real Buyers with Real Problems Standing up
I will take some pics of a Pirates with thousands of games with no issue
When you come back with your comments put your pics and game number and name with them
Dan Horne POTC LE # 352
Pics are in the thread already, look them up yourself.
I was surprised to have a message on my phone today from Jack as well.
I will give him a call back tomorrow and see what he has to say.
By the time I got the message they were closed for sure.
To be honest I thought it was a spam call, from New Brunswick it said. Lol.
I was thinking Canada when I looked at my phone.
Quoted from pingod:Received notice from JJP today my Pirates LE Playfield shipped.
Correction on my playfield shipping.
It hasn’t shipped at all.
Made it look like it was a shipping notice, in the email.
Why even send out a notice.
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