(Topic ID: 242867)

PoTC - Who has playfield cracking & wear around sling posts?

By harryhoudini

4 years ago


Topic Heartbeat

Topic Stats

  • 3,006 posts
  • 224 Pinsiders participating
  • Latest reply 2 years ago by PinDeadHead
  • Topic is favorited by 55 Pinsiders

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Topic poll

“What kind of issues are you seeing?”

  • I have visible dimples but no chipping 47 votes
    22%
  • I can see chipping but haven't done anything yet 69 votes
    32%
  • I can see chipping and installed mylar, washer and/or larger star post 33 votes
    15%
  • My playfield looks fine (but I haven't removed the star posts) 33 votes
    15%
  • I removed the star posts and my playfield looks fine 16 votes
    7%
  • My game had clear washers installed from the factory 16 votes
    7%

(Multiple choice - 214 votes by 202 Pinsiders)

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Topic index (key posts)

3 key posts have been marked in this topic

Display key post list sorted by: Post date | Keypost summary | User name

Post #306 Sling Post Remediation Efforts #1 Posted by harryhoudini (4 years ago)

Post #307 Sling Post Remediation Efforts #2 Posted by harryhoudini (4 years ago)

Post #432 Washer and Starpost Solution Posted by harryhoudini (4 years ago)


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11
#10 4 years ago

Here are my slings same issue, early build.
My supplier was notified within a week of owning the game.
They told me JJP isn't doing anything about it, or for the customer.

I have bought every JJP game up until this one.
Will pass on the next title.

IMG_4479 (resized).JPGIMG_4479 (resized).JPGIMG_4480 (resized).JPGIMG_4480 (resized).JPG
#504 4 years ago

Cliffy switch hole protector for sure on there.
Before it gets really bad.

#523 4 years ago

I left them a message, and nothing back from them at all.

#668 4 years ago
Quoted from cheshirefilms:

No stress!! But after I had my first sling escape after five plays I saw no need to wait for my second and switched to my doubles. The standard protocol should be doubles, and everyone can do what they want.
As far as "new washers" are concerned, if they don't come with a swankier nicer wider post- which seems like a one in a million- I doubt Id be all that interested anyhow.
I made the switch because I wanted nicer posts that would still work, not just to try and protect against future wear.
Now a discounted spare playfield, that could be nice..

I asked about a discounted new playfield and never got a reply back.
At the same time I mentioned my playfield chipped to the wood.
It's not like I'm a first time buyer either.
I have had every title so far except Wonka.
This is the only game that has had this kind of playfield issue for me.

3 months later
#2250 4 years ago
Quoted from pickleric:

Not all POTC games have playfield issues.

But a lot of them do, mine being one of them.

#2372 4 years ago

Here is Jack's statement from the Wonka thread, Key post there.

Jack's statement transcribed from the podcast -
"Alright, well first off I just want to apologize for the delay in speaking about this matter publicly as we sorted through things internally and we understand that some of our customers are concerned to see and hear of clear coat chipping around posts on our Willy Wonka game.
The number of actual cases we have seen with true playfield chipping is extremely low and we're in the process of developing a program for anyone with documented damage and will work with those customers on a case-by-case basis and, you know, feel free to call Tech Support or call me directly if you feel your machine has true chipping or damage. And we want you to feel confident and comfortable with your purchase, always.
We want to notify customers NOT to take apart their machine, remove posts, etc, for the sole purpose of looking for chipping or problems under the posts. If you truly need to remove any part of the machine, we recommend contacting JJP Tech Support for instructions on how to do this properly. And for those customers who see rippling or pooling around any post, we want to urge you, this does not mean your game will chip.
We're diligently working with our vendor and engineers day and night on correcting any pooling moving forward. We have no reason to believe any games out there in the field are inadequate in any way, shape, or form. You should continue to enjoy and play your amazing game.
Our company's put countless hours and efforts into making Willy Wonka a fun experience for you and your loved ones to appreciate for years to come. I mean really, our people work hard every day with passion to design and create amazing games for you to play. As we always have, we will stand by our product and support our loyal customers and I can tell you that'll never change.
Thank you"

#2373 4 years ago

Calling them is a waste of time, tech support has been differing me to someone else since I first got a hold of them in January.
Had to put a ticket in more then once, pictures sent more then once.
It's a joke to them, it seems.

Now I am actually waiting on Jack's response to me on this.
I mentioned the podcast and no mention of Pirates.
Looks like Pirates owners are getting thrown under the bus here.

#2420 4 years ago
Quoted from Ballypinball:

Mirco 100% made all these Playfields, so keep buying his products, he must have product Liability Insurance, and can send out free Replacements.
I still have not seen names and game numbers to all these games mentioned here
Lots of talk but still very little actual Real Buyers with Real Problems Standing up
I will take some pics of a Pirates with thousands of games with no issue
When you come back with your comments put your pics and game number and name with them

Dan Horne POTC LE # 352
Pics are in the thread already, look them up yourself.

#2507 4 years ago

I was surprised to have a message on my phone today from Jack as well.
I will give him a call back tomorrow and see what he has to say.
By the time I got the message they were closed for sure.
To be honest I thought it was a spam call, from New Brunswick it said. Lol.
I was thinking Canada when I looked at my phone.

#2515 4 years ago

I talked with Jack today.
Playfield coming my way too, on his dime.

Looks like they are trying to help with the issue.
I told him it would sit in the box for now anyway.
I don't have the time or the patience to do a swap on POTC, right now.

1 month later
#2709 4 years ago
Quoted from VillaThrills:

Same...nothing yet

Nothing here yet either.

2 months later
#2890 4 years ago

Received notice from JJP today my Pirates LE Playfield shipped.

3 weeks later
#2916 4 years ago
Quoted from pingod:

Received notice from JJP today my Pirates LE Playfield shipped.

Correction on my playfield shipping.
It hasn’t shipped at all.
Made it look like it was a shipping notice, in the email.

Why even send out a notice.

1 month later
#2966 4 years ago

I just received notice today from UPS, that my Potc LE playfield is on it’s way

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