Quoted from harryhoudini:
My questions is why one user received their "kit" and everyone else is sitting here twiddling their thumbs? No post by JJP, no announcement, no reply to the people who have contacted them repeatedly? I guess it doesn't matter since all they are sending out is shit we all already bought and tinkered with to prevent more issues on our own. Such a disappointment. Do we each have to repeatedly call to try and get further information on this situation? A short statement by the company would surely go a long way in consumer confidence.
They are busy with Wonka.
Quoted from Extraballz:
This isn’t the owners thread. Right? Where should people discuss issues or if a company stands behind their product? Oh that’s right...they shouldn’t discuss those things at all....Jeez is right....
I seriously would be upset if it was an LE. Freaking 12k. I feel bad.
Quoted from mjruser:
Read quite a bit of the above links and it certainly appears that while it took awhile Stearn, in the end, they stepped up. Sending out boxes for populated playfields swapping the parts onto new boards and shipping em back. Local dealers were even handling the removal and reinstall on behalf of their clients.
Stern sent me a replacement playfield for my AC/DC premium vault I had. That’s how you keep a customer.
Quoted from harryhoudini:
Jeesus, between you and Derek I don't know who is a bigger JJP zealot.
So, yeah. *I* tried it. I emailed Jen as soon as I found out about it. Btw... how do you find out about it? Is it listed on their site? Did they announce to their customers? Was it posted here? Classic. What a professional communication device in this day and age, a RESTRICTED google group. This is fucking ridiculous the pedestal you are trying to stand on.
I was told I was added. I've had a Google account for something like 20 years, I don't know. I participate in several Google based forums/groups without issue. When I try to access the JJP Google Group I get an "access denied" error. I've replied to Jen with this information, she said I was added and she knew of no issue that would prevent me from joining. Now what?
Posting to the most centralized place dedicated to your product and the community that supports you is the LEAST you can do as a business where enthusiasts make up a majority of the interest in your product. It's absolutely short sighted and irresponsible for a business not to use one of the easiest and cheapest means of advertisement and communication about their products. Several of their employees post here under the title of their business name, is that not sanctioned? I'd be surprised if pinside community and communication isn't a very big known topic in their office.
Since you brought this up, how many other ways does JJP communicate with customers? I've said it before, I signed up for their email list countless times, never once I have received one email from their email list. I run a web hosting company, I've been managing internet services for over 25 years, I run my own spam filtering service, I would know if an email never made it to me. I've used their support form numerous times, even before I bought my first JJP, and never once received a response. How do you find out about "kit" releases, playfield offers, code updates? Tell me where this all gets announced please, I'd like to join.
I've sent Frank many emails on various issues, with nothing but utter politeness and information, asking for NOTHING. Almost never do I get a reply. Hey, my chest bracket cracked... you think that would get a reply.
Stephen and Lloyd have been absolutely fanatical in their support. Shannan is a godsend. Frank is obviously stuck in the middle and I am sure is doing a heck of a job given the position he is in. No one here, I would wager, wants anything bad for JJP nor are there personal issues with employees or owners. There is a business to customer issue.
Your head is in the sand.
I don’t know you man, but I know how stressful this is. It can actually hurt your health. I was so upset about my AC/DC, but it was resolved correctly. I seriously hope you the best from western Massachusetts.
Repopulate your own playfield lol. Buy a New truck and they say here sorry about your transmission install this new one yourself.
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