The thing that floors me is that if this was Stern, the pitchforks would be out and the witch hunt would be on. But since its a smaller guy, "being reasonable" and accepting to pay cost on a playfield is ok. Mind blown. Stern had some issues with playfields, and when they did, they sent out a fully populated playfield to swap in. All you had to do is swap it and send the old one back. Why aren't people demanding that from JJP? Its not that hard. Unfortunately, from the sounds of things the only way things are going to change is if someone organizes a class action lawsuit against them. Everyone wants to support the small guy, but then the small guy cant be a dick about things either. If they came out and were honest and said we know we have a problem, we are looking into it, that would be one thing. But instead they just continue on like nothing is wrong.