Quoted from harryhoudini:I think this is sarcasm?
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I've been contacted by at least 10 people who have issues with this game, how many have contacted JJP? I highly recommend at LEAST emailing Frank and Jack expressing your feelings and displeasure in the situation and what you feel is right. Unless they are inconvenienced by the situation they will not learn how to treat their customers better. This is a market which allows manufacturers to give less than stellar customer service if that is what is best for them. The competition is low, loyalty high and demand high. If this gets swept under the rug like many other issues then there is no incentive for the manufacturers to change. If they keep selling games and have little to no flack from their poor treatment of customers they have no motivation to change.
If you are in this thread, have playfield chipping and haven't contacted JJP in a meaningful way (at least emailing Jack and Frank, but ideally calling them) and expressed your feelings about how they are handling this situation then you aren't helping and probably hurting the cause.
Take some action.
There is no way to justify making customers spend more money to fix ADMITTED manufacturing mistakes. JJP made a mistake, they need to make their customers whole.
Mine is starting to wear too. Contacted JJP support more than a week ago, no reply... I have always thought that a JJ pin was the ultimate one to get. I feel very disappointed. Now every time I walk by the game it makes me angry. Not to mention that I play it way less not to make matters worse. So basically I paid a whole lot of money and got me a problem... Also, here in Europe it costs a lot more than in the US.