No indications of this, don't think we should try to speculate necessarily. It's not unheard of for JJP to drop the ball on customers. I can't count how many times I read of someone not getting a response only for the reply (from JJP folks or just pinsiders) to them to suggest they need to figure out another way to contact JJP. Like, if they have a support form then that should be the only contact necessary.
I'm going to guess, based on my own experience as a business owner, that they are short staffed and have tight budgets to deal with. Frank, head of support, recently left and there is nothing to indicate he was replaced. Sales are going to be most important which is tied to new game launches and development. Extended support does nothing but provide good will for them, I doubt they make much on parts after the time and labor to stock, inventory, process orders, ship, etc. Hopefully they retain a customer by taking care of their issues. Creating POTC v1.0 puts $0 in their pockets. Same as taking care of playfield issues. Only when it affects new game sales would it likely be a concern to JJP, which was the point of this thread in the long run. If pinball media start covering the issues (which did happen, it seems) then buyers may be concerned and orders cancelled (I cancelled my Wonka, phew) which will then affect bottom line. But if games are selling out (no idea) then why bother trying to keep up the reputation?
All that being said, who here doesn't want JJP to exist anymore? I want more JJP games. That doesn't mean I want to eat it on a borked playfield where in any other industry I'd expect a manufacturer to create a quality product inline with the function it serves for a reasonable amount of time before going tits up. Playfield life is not a finite number of years but clearly new games should not have chipping within a year. Any reasonable person would agree that the quality of the playfields that have wood showing, clear flaking off and art removed is lacking and should be replaced by the manufacturer. No other industry I know of would have a manufacturing flaw and then charge customers for replacement parts within a year of selling the product. I don't think JJP has any sort of blatant legal responsibility based on their warranty or quality claims (no one states a playfield should last X years before chipping) but I would also think any judge or jury would agree that the minimum response would be replacement playfields. If I had to get a replacement seat for my new car because the stitching was coming undone they wouldn't sell it to me for half retail and expect me to install it.
But this is a small, unique industry with mostly fanatics as the customers so it's in our best interest to support the manufacturers. That doesn't mean accepting sub par quality and manufacturing at additional expense to the retail price. It should be a two way street. We support JJP with game purchases, parts, swag, spreading the word... and they support the industry with quality products and customer service to back that up.