Quoted from zaphX:
Thanks Harry for the recap.
Yes I said all those things. Yes I apologized and attempted to de escalate. A couple people approached me privately to say my words made them feel like their issues were unimportant.
Let me be clear - chipping sucks and none of us are happy about it. In my personal case it was easy to hide under posts so I was able to put it behind me.
I am empathetic to the folks who have it worse. I am also empathetic to the position this puts JJP in.
Wondering if you looked under other posts or pop bumpers yet? Not sure how much you've pulled your game(s) apart. I wonder how much most people have pulled their games apart. I doubt many have pulled up other posts or the pop bumpers for sure. I'm worried about longer term issues based on those areas as well. Wouldn't it make sense that there are other areas with issues if the slings had issues? The slings had it worse due to the sharp post edges, but obviously we're seeing many other locations with issues on many games.
Not sure what position JJP is in. They were in the position to make it right(er) by sending out < $550 cost playfields without charge for a minimal outlay when compared to lost business or bad PR. Now they seem to be in the position of a bunch of backlash because they aren't taking responsibility for their mistake.
Quoted from vireland:
I still currently own a WoZ. JJP, Jack, and Frank were fantastic support for that machine since day 1, even though I was a 2nd owner.
I'd own another JJP that was good (no, not Hobbit or whatever Wonka is at the moment) without reservation. My viewpoint is not tied to the fact that jjPotC happens to be on a route.
Support from JJP for me has been great as well. I'm not entirely happy that bad WOZ playfields were repaired with decals you had to pay money for, but I bought another WOZ... and a POTC... so that tells you something. DI is also on my list, so is Wonka but I cancelled my order until I know more from this situation. I've said it many times here in many threads, JJP employees are awesome. I've thanked them many times, Shannan, Steve and Lloyd especially for their tireless efforts. I think this boils down to poor decisions by management and nothing these poor people have done, including Frank as far as I know.
I just think OPs have a different view and mindset when it comes to game value and resell. I'd imagine most operators try the hardest to not repair or upgrade games to prevent issues, the more downtime the less income, the more investment the less equity. Put the game on route, make your targets and then sell to get a new one. That seems to be a common theme but I'm just going off what I've read. Routed games are routed, people expect wear and lots of plays, caring about each issue with the game isn't necessarily in that mindset. You could very well be not the stereotype.