I am, I have, and honestly I apologize to everyone on the thread.

These machines do represent substantial investments for all of us.
The chipping is real, and it sucks for everyone involved (including the manufacturers.)

I was able to get over it since mine was hideable with star posts, but others might not be so lucky if their damage is worse.

My initial goal with my protests was to try and encourage a spirit of compromise. I'm sorry that I've strayed from that.

I do hope the issues are resolved in a way that bring everyone peace and enjoyment with their machines.

Thought about the situation a bit, and here's what I feel would be fair to all parties involved.

In an attempt to be transparent, JJP acknowledges and addresses whatever the issues might have been publicly, whether it's employee training, poor end line quality control checks, Mirco sending either low level or poorly manufactured playfields, or a combination of all of the above.

At that point customers within one year of ownership, present photos of damage, and within those photos, price points for a new playfield are determined.

Let's say three tiers.

Tier 1: Beginning of/definable ripples on any posts of apparatus on the playfield.

$300, and shipped for free.

Tier 2: Chipped areas around posts or any apparatus on the playfield.

$200, and shipped for free.

Tier 3: Ripples, chips, tears, damage past and including tier 1.

$0, and shipped for free.

Assuming $550 is the baseline of cost for JJP, if not even a bit lower, and the customer would already be responsible for swapping the playfield entirely, I feel this tier structure would be more than fair to JJP.

None of us with damage, wish JJP ill will, financial loss, or any other damage. We also don't want damage to our own games within such a brief period of ownership, and I feel a transparent statement, and offer, would do a great deal of goodwill for all involved.

Thoughts?

Thanks for that. I am not retentive or uptight at all about my machines...and it bothers me that I have to perform minor fixes to get it 100% out of the box...and that I can look forward to PF degeneration of various types in the future.

This whole serious of events re: the PotC PF debacle just baffles me. A terrible example of lack of accountability and (from what I've read) terrible customer service and terrible customer relations on the part of JJP.

Yeah. Positivity on Pinside? You and your attitude do not belong here.

For the rest of us, Amazon has finally managed to restock their tiki torches.

Future games should be determined that the playfield issues are resolved before buying in.

You know what's really sad Derek?

I read this, and thought..."man, if only Jack came out and stated something akin to this. That would feel really good!"

I think for one day (entirely joking here) you should change your username to Jersey Jacques or Florida Leonardo, just to give us all some peaceful delusion and closure.

I don't feel anyone wants to be a villain here, either to damaged owners or JJP. We can all agree on that.

I do feel, it's unreasonable to ask damaged customers to pay for damage we weren't at fault for. It's akin for a warranty issue coming up for a car, and we get a repair bill along with it.

This is frustrating for us all. You've had many issues as well, and I understand you feeling like it's behind you, feels better closure wise, than battling on a forum, or with JJP on some level. That's fair, and I can only speak for myself, but these arguments and situations with this game, aren't fun for me either.

I have no answers. JJP does. And if they choose to not come forward with answers I feel are acceptable, then my only answer for myself, is to divorce myself from future ownership in the brand.

I know of my game and a friends and both are bubbling and chipping on almost every post touching the playfield.

No more purchase from JJP till it’s figured out. Why buy a ww if it’s gonna bubble and chip.

Also why buy a replacement if it’s also likely to fail?

My thinking on that is that doing the parts swap to the new playfield is an event for years down the road. Surely by then the clear is hardened and cured.

My plan would be to store it flat in climate-controlled conditions and do the fingernail test a year or so in the future.

I think this is a very good suggestion, given the pf issues are sorted.

I think JJP cares about containing losses up to (if not over) a million $. They may not have a cause/effect/fix determination from Mirco yet.

I think it’s not a curing issue. If not cured after 6 months, it will never cure.

So, you mean just make sure you pop off a piece of art before you make the claim....
Free replacement!

Well...I'm trying to think of ideas. Not my business, just my purchase. And ideally JJP would be having this discussion openly, guiding our frustrations down an easier, and less vexing path for all.

Also, the art seems to fly off by itself at times. Trust me, I know.

And really, no one is going to make a bundle with false claims, and reselling on the pinball black market. I think we all just want to feel whole, and not buggered.

The thing that floors me is that if this was Stern, the pitchforks would be out and the witch hunt would be on. But since its a smaller guy, "being reasonable" and accepting to pay cost on a playfield is ok. Mind blown. Stern had some issues with playfields, and when they did, they sent out a fully populated playfield to swap in. All you had to do is swap it and send the old one back. Why aren't people demanding that from JJP? Its not that hard. Unfortunately, from the sounds of things the only way things are going to change is if someone organizes a class action lawsuit against them. Everyone wants to support the small guy, but then the small guy cant be a dick about things either. If they came out and were honest and said we know we have a problem, we are looking into it, that would be one thing. But instead they just continue on like nothing is wrong.

Populated PF’s is the only fair remedy here. Even if they gave me a new PF I would have to spend a minimum of $500 to have someone repopulate it. Crazy! And the issue is still showing on WW. What? JJP and the other manufacturers must think because they got everyone to accept dimpling they are in the clear with any issue on the PF. With all these other new pin companies having good offerings JJP is going to lose big if this extremely poor customer support gets around to enough people. Shame on JJP. Not getting my money. Very poor value at this point IMO.

Angry customers should deal with <insert pin company here> directly. You may be disappointed with the outcome, but it's the best approach.

Mentioning lawyers will cause non-constructive behavior from any company. Their lawyers guide them to say nothing and disengage.

Rallying community tiki torches is somewhere in the middle, but I still suggest direct engagements since individual machines and circumstances (environment, shipping, use) vary.

Expecting a <$50 fix-kit seems reasonable. Expecting any pinball-sized company to absorb (up-to 1000's of) populated playfields is not reasonable. Particularly for cosmetic chips or dents or dimples, it's REALLY irritating, but it's just not reasonable.

you mean a $5 fix kit.

Edit* That really fixes nothing and only attempts to hide the damage and if we are being honest could cause further issues. Im no rocket scientist but I do know downward force is downward force. Just because we increased the surface area ( which really isnt the case because that washer is riding on top of the donut so no extra surface area and the pressure of the washer pushing on the donut now could infact cause your donut to turn into a quite significant chip) doesnt mean that the clearcoat donuts wont still happen. as a proof of concept the tortuga scoop has nice surface area and I got one huge donut around it. Wtf is a chincy little washer going to do?

Any of us that are outspoken, have spoken quite a bit directly with JJP. The $550 offer is the end result of that.

So.....what next?

Go get them tiger! It’s your hard earned money.

I still have to give it a reread, and talk to Frank, then come to a conclusion. My first offday is Friday...

I was specifically curious as to what
Reznnate would suggest.

For me, I'm just considering the more important, impactful decision I can make, to cease being a customer.

I agree with most of this in theory.

Above all though, I don't want to feel like a dumb street whore.

If I don't get treated, valued the way I feel I should be treated and valued. I'm gone.

If I have to go to such measures, just to be heard, valued, recognized, why on earth do I even want to consider a future connection with a company like that?

I shouldn't have to force change. I feel I am here though.

So for me, I feel more like being the catalyst of change, that equals change. I can put 4 quarters of change in a game here and there, versus 38,000.....quarters all up front.

Maybe I put 4 in, and don't give a god damn shit about a post, a chip, a bad flipper. Never did as a teen, (though those issues don't seem as prominent on older games) but I do now.

Maybe home ownership is the issue.

#4atatime

(Twitter is so retarded.)

Well that's.......................weird.

If he said no, then don't pay for their mistakes.

I won't.

Et tu, Harry....?

I thought the letter was supposed to change it.

You buying a playfield effectively gives consent to playfield damage being acceptable. It also neuters your letter.

Every man for yourselves boys....time to jump ship, ready the torpedos, then ride the torpedoes out, and away from the Black Pearl. AOOOOOOOGA! AOOOOOOOOOGAAAH!

The twists and turns of this thread!!!

Listen Harry, and listen good! You go back to that dame, I mean Jack....I mean hugging that pristine new playfield o' yours, with your flimsy letters an threats, and well....it's suicide, ya seeeeee!

(Seriously, this thread is retarded.)

Guess they don't call you Harry Houdini fer nuthin'! Quite the trick....

Houdini...did...stand on pedestals, and died from that...blow...to the stomach days later!

This whole situation has me from tears and anguish, to laughter and jaw drops. Crazy shit!

houdini (resized).jpg

Oh, I know how he died. I. Was. That. Student!!! *dun dun daaaaaah*

Anything befitting of this thread in that story...? Hmm, I guess I don't actually. As that Harry, didn't pay the fake mediums, just so he could expose them, and be in cahoots/benefit.

Cahoots I say! Well, I wrote it. I'm not nutty enough to actually speak my text as I write it.

Oh well. Such is life, and the afterlife.

Get off the cross please.
We can afford 5k+ toys & a little bit of foldin monies; no one said we were Certified Letter rich!

You could afford 171 certified letters, give or take, at the going rate of $3.50......if you hadn't bought a playfield.

I am the ultimate tough guy *flexes in 1920's bathing suit and twirls moosestache* I decided I shouldn't pay to get something replaced, if it's broke.

I'm tired of this game. I'm converting this shitbox into a boat, grabbing an oar, and hitting the high seas, like any respectable pirate would. If any ah' yer scurvy dogs wants to sink my Dauntless, Pearl, whatshavesya, I'll be sailing up alongside ya, and shootin' my wee Pearl cannon right upside your maelstrom ramp. Prepare the sacred pirate oils, cause....that's gonna hurt!!! AAAARR....GH!

(Imagine that, a bit boxier, full of dimples, and ripples, and you'll get the idea, ya will!)

12554935005040980208 (resized).jpg

He has to take Yelobird off the cross first though....

In about an hour from now that bag of popcorn will look tasty when the munchies kicks in..

Remember, JJP machines are the best-built, highest quality machines around. Just ask every. single. WoZ pre-order customer. They sang it from their hymnal for the three years of their pre-order wait. Then the light boards started to fail etc.

Full disclosure: checked your location expecting to see Colorado.