I've have/had two WOZ, both had playfield issues, different playfield manufactures and games made maybe 4 years apart. Different wear/chipping areas. JJP does not have a solid reputation with playfields. In fact, it sounds like almost all of their games have had pretty significant issues with playfield wear. So I'm really not sure how Jack is so strongly set that it is the production line.
Why did DI get hole protectors? I am just assuming because they had significant wear issues around the holes, I am wondering what made it so JJP needed to offer those. And what no one else can answer is why not put them on all the games then? It still blows my mind.
Tangentially... on my mind.
I wonder how much of this thread and others like it gets reported back to JJP. I have to assume some of the employees are following along. I know Jen has been logged in recently and as far as I know she is still head of PR. Although I don't really know what JJP's PR strategy is. As far as I know there is no newsletter sent out, no updates when code changes sent to owners, nothing has ever been sent to their email list since I joined 2-3 years ago (and have subsequently joined several more times just to be sure). I've never been able to fix an access issue with the Google groups, Jen even confirmed I have access, but from what I hear it's mostly like here. It's somewhat astonishing that there isn't more of a media presence from JJP here, this must be the most centralized audience (aside from their customer list, which doesn't really seem utilized). I know they post on Instagram and I see code update announcements there once in a while (don't think I ever saw a Pirates one, but the definitely announced the Wonka one).
Are there emails that go out at all? Has anyone ever gotten one? JJP, do you need a social media and customer communications person? I'm available!
Ugh, I wish they just go ahead of their press and customer service. Who actually knows there is a snubber bracket replacement for the game and if you have the old one or not?