Quoted from Rat:He strung me along IMO trying to keep me quiet, but then in the end offered no real help and told me to direct my questions to my dealer.
This is probably why you are not seeing more complaints on his forum.
Rick is one of the best businessmen I have seen in a long while. Their strategy is simple, to keep the rabble quiet while they finish delivery of the last of the LE games so they can record that money as income. Promised solutions that will come later, more QA going forward, yadda, yadda, yadda. The truth is they knew they had way to many playfields to fix this problem so they are powering through them regardless. If they even scrapped one over light ink I would be surprised. Until folks really get their attention in the only way they will notice this will continue. You guys have been using a credit cards to pay for these things, haven't you?? As a customer you should be satisfied with your purchase, only in this industry do folks seem to want to settle for less than that...