Quoted from EricHadley:Seems like the way to fix this is hold the supplier to the fire. Make them pay for the expense to replace ALL defective playfields with a new populated playfield. Maybe they’ll realize how important this part is and get it right going forward. In fact, I would make that part of the contract with any playfield supplier. If you supply defective playfields you will pay for the expense to replace it with a populated playfield. This idea that the customer can replace their own blank playfield is crazy. It’s enough of a stretch to think a customer can swap a populated one. This hobby/industry lives in la la land. Removing this game from my wish list, its a hot mess.
Agree 100%. Many large businesses have similar types of agreements, called Service Level Agreements (SLA's), in place with vendors. For example if a company relies on the service of a vendor and that service (such as a vendor website providing some type of functionality) isn't up the vendor starts getting charged X number of dollars every hour, day, etc.
Sacramento, CA
