Quoted from Dmod:

Mike, I'm not going to engage in a schoolyard fight with you on a pinball discussion forum. Your position is clear. We'll deal with it in an appropriate manner.
Post edited by Dmod: Removed message to customers.

Quoted from flynnibus:

No, it was a dodgy one. One that acknowledged the condition, but failed to justify it, elaborate on it, or appease the customer's concern about it. Note the 'reason' came from someone else explaining how the system works.. not Mike.
An honest, complete response would have been "Yes, those 8 pixels being empty are due to how pinball browser/SmartDMD handle the data. It is a known limitation and will be like that on all images/games at this time. We are aware of it, but have no pending plans to change it at this time. I will see if the developer has future plans to address it".
Add whatever sales pitch you want in there about how significant it is or not... but that's an example of acknowledging the topic/limitation... not just 'what you see is what you get'. That's an answer that doesn't want to face the limitation.

Quoted from EchoVictor:

Mike,
Smart DMD looks really cool! Excited by the idea of finally seeing my XMen in color!
One quick question though;
If the software or code needs 8 dots to be uncolored for registry or whatever, would it be possible to spread them around? What I was thinking was instead of having the full 8 pixel line, distribute them so that 2 were in each corner. It think it might make them much less noticeable....
Anyways, look forard to seeing more!
Thanks,
EV

Quoted from j_m_:

I gave you a thumbs down. you're a programmer and should know better than to make a half-witted comment like this!