(Topic ID: 247066)
Nashville, TN
I hate to respond with more questions, but if you wouldn't mind answering a few to help in diagnosis:
Are both your monitors displaying a picture?
Can you check to ensure both are securely plugged in?
What ports are each monitor plugged into?
Does the apron monitor appear to turn on, even if to a black screen?
Quoted from LTG:Since this happened after an update. And turning the game off and back on didn't fix it.
I'd do a full install next.
LTG : )
We did a full install again, same result. Now we are back to 0.98.
This went from 0.96 to 0.99 and then we reverted to Delta and now 0.98
Nothing magically disconnected monitor wise when the update was put in....
Quoted from Tomb_n_Arrow:I hate to respond with more questions, but if you wouldn't mind answering a few to help in diagnosis:
Are both your monitors displaying a picture?
Can you check to ensure both are securely plugged in?
What ports are each monitor plugged into?
Does the apron monitor appear to turn on, even if to a black screen?
It isn't a monitor issue. I will answer these tomorrow but the game was fine before the update.
Quoted from DreamTR:It isn't a monitor issue. I will answer these tomorrow but the game was fine before the update.
I hear what you are saying, but understanding the exact state of the monitor is important for us to be able to help. The hardware info is reporting that the smaller monitor isn't connected. There are several possible reasons for this.
Seeing as this problem is currently limited to one machine, we have to rule out all obvious one-off problems.
Very odd. Normally it detects what size monitor it’s dealing with and adjusts. Did you try deleting the .iso file you downloaded from your computer in case it’s corrupted and starting over with a new download?
Quoted from Pinballomatic:Very odd. Normally it detects what size monitor it’s dealing with and adjusts. Did you try deleting the .iso file you downloaded from your computer in case it’s corrupted and starting over with a new download?
Any chance the motherboard bios got corrupted ?
LTG : )
Quoted from LTG:It shouldn't.
LTG : )
Ah ok, thought maybe you were saying it could. The update install process is easy, love it. Continuous backups to the USB drive would be sweet. Just leave it in the backbox.
What happens if you flip-flop the hdmi cables? Does the no display detected follow it to the other port?
Quoted from ralphwiggum:What happens if you flip-flop the hdmi cables? Does the no display detected follow it to the other port?
Will the opposite resolutions show up on the other monitor? I haven't ever tried that, do they auto resize or detect maybe?
Quoted from harryhoudini:Ah you can't swap, one is DVI and the other VGA.
I would try a dvi to vga adapter to verify that it is good....
Just seems odd that a hardware issue would show after a software update. Unless drivers have changed, etc.
Quoted from harryhoudini:Just seems odd that a hardware issue would show after a software update. Unless drivers have changed, etc.
Agreed... but I would definitely do a quick port swap just to rule out hardware. I dont know how many times I spent troubleshooting something more complex because I took the simple solution for granted.
Quoted from DreamTR:This went from 0.96 to 0.99 and then we reverted to Delta and now 0.98
This confused me. Where did you get a delta from. The only thing on the website is 0.99 Full Install. Did you follow the full install directions ?
LTG : )
Quoted from LTG:This confused me. Where did you get a delta from. The only thing on the website is 0.99 Full Install. Did you follow the full install directions ?
LTG : )
I am going by what my guys told me, they went from 0.96 to 0.99 and it did this screen thing.
Quoted from Pinballomatic:Very odd. Normally it detects what size monitor it’s dealing with and adjusts. Did you try deleting the .iso file you downloaded from your computer in case it’s corrupted and starting over with a new download?
Yes, did all that. Went to 0.98 and 0.99 twice now but I can't go back to 0.96 since there is no way to get that from the site.
Either way it doesn't sound like they know what this issue is. We updated 3 Jersey Jack games with no issues that day and this one did this. Successful updates on Wonka, Hobbit (again, the one where the whole game bricked once on an update), Dialed In.
Quoted from DreamTR:I am going by what my guys told me, they went from 0.96 to 0.99 and it did this screen thing.
Since 0.99 is a Full Install and not a Delta Install. Do you know which they did ? They are different and you can't use a Delta to do a Full Install.
LTG : )
Quoted from DreamTR:He said this happened. Keep in mind I don't know what / how this works and the whole process sounds mega confusing:
"Yeah. I did the full for 0.99 then the delta 0.97>0.98"
I don't see a 0.97
Really beginning to sound like it wasn't done right.
If 0.99 was in there, you can't load a lower number Delta in there, not to mention where did those downloads come from.
Anybody else local to you that can follow directions and do a Full Install of 0.99 for you ?
LTG : )
Quoted from LTG:Really beginning to sound like it wasn't done right.
If 0.99 was in there, you can't load a lower number Delta in there, not to mention where did those downloads come from.
Anybody else local to you that can follow directions and do a Full Install of 0.99 for you ?
LTG : )
Ok, how would we always update the games properly and then "not" install this one properly?
This is what I am understanding now.
He installed 0.99 from 0.96. THAT is when it messed up. There is ONE way to install it.
THEN he tried to go BACK to an older version but it was Delta version 0.97 to 0.98. Same result. Tried to go to to 0.99 result. Same again.
So there isn't anything else that c an be done wrong, he went from 0.96 to 0.99 and it screwed up. There isn't anything he did wrong there.
Quoted from DreamTR:Ok, how would we always update the previous games properly and then "not" install this one properly?
This is what I am understanding now.
He installed 0.99 from 0.96. THAT is when it messed up. There is ONE way to install it.
THEN he tried to go BACK to an older version but it was Delta version 0.97 to 0.98. Same result. Tried to go to to 0.99 result. Same again.
So there isn't anything else that c an be done wrong, he went from 0.96 to 0.99 and it screwed up. There isn't anything he did wrong there.
Keep in mind we had Hobbit brick the entire game once, and WOZ had numerous problems on updating as well for us. It's not like we are inept and corrupting our own stuff.
Quoted from DreamTR:Keep in mind we had Hobbit brick the entire game once, and WOZ had numerous problems on updating as well for us. It's not like we are inept and corrupting our own stuff.
I'm sorry, just trying to help. Looks like you know what you are doing.
Quoted from LTG:I'm sorry, just trying to help. Looks like you know what you are doing.
I appreciate you trying to help, I just didn't like the "looks like you screwed it up is there someone there that knows what they are doing that can do a full install" comment.
A lot of these updates are easy for some people and hard for others to comprehend. The way this is setup was like all the others but for some reason the monitor derped after 0.99 and there is no "going back" to 0.96 so we tried to go back to whatever version was left, 0.98...I will say that no Stern update code has ever done anything harmful to our games but 3 of the 5 JJP pin games I have had (I do not own Wizard of Oz) have had horrendous track records with these updates and I have had way more Sterns that JJP. If we didn't just update 3 pins that day from JJP sure, maybe we screwed something up but not this.
Quoted from DreamTR:I appreciate you trying to help, I just didn't like the "looks like you screwed it up is there someone there that knows what they are doing that can do a full install" comment.
A lot of these updates are easy for some people and hard for others to comprehend. The way this is setup was like all the others but for some reason the monitor derped after 0.99 and there is no "going back" to 0.96 so we tried to go back to whatever version was left, 0.98...I will say that no Stern update code has ever done anything harmful to our games but 3 of the 5 JJP pin games I have had (I do not own Wizard of Oz) have had horrendous track records with these updates and I have had way more Sterns that JJP. If we didn't just update 3 pins that day from JJP sure, maybe we screwed something up but not this.
LTG is just helping out, as is his nature (and his actual job!). Clearly you get that
But the description of how the game was updated doesn’t make sense. Maybe there is some inadvertent part of the update process that is being done correctly but it on a faulty piece of hardware? Did you try multiple USB drives?
Quoted from Rdoyle1978:LTG is just helping out, as is his nature (and his actual job!). Clearly you get that
But the description of how the game was updated doesn’t make sense. Maybe there is some inadvertent part of the update process that is being done correctly but it on a faulty piece of hardware? Did you try multiple USB drives?
I updated it from 0.96 to 0.99.
What does not make sense? That is where the fault happened.
And as I stated previously, we updated 3 JJP games successfully the same day with the same USB drive.
This is a PC nothing more. So with that being said the resolution isnt being set right as the monitor isn't being detected correctly.
I assume it's some freeware linux JJP uses so it would be helpful if they would tell you to attach a USB keyboard and do a certain keystroke to go into a GUI interface to manually set it.
What you can try is attaching a TV or a computer monitor and see if that is recognized correctly (the system is forced to use another monitor ID). Then shut the pin off, attach pin monitor and fire back up. Itll cause the monitor to be redirected and maybe you'll get lucky.
Quoted from DreamTR:It is using HDMI. And the monitor comes up correct but when it boots to software the image is 1/3
Are there two hdmi or just one? If two, did you swap to verify? I know what you are saying about the picture looking correct and then going bad once the software loads, and there is a good chance that it is software related, but it would be good to eliminate hardware from the equation. HDMI cables can be super flaky. Based on the error showing that it isn't detecting that second monitor via hdmi, for piece of mind, I would verify you can follow the behavior from one monitor to the other.
I am sure this has been tried, but just in case. Have you tried downloading the software on a different computer and then running the install to usb software from that computer? I have had my macs give me a hard time once or twice, but then i just grab a windows laptop and things seem to work better.
There is one vga and one dvi. Can't swap. Adapter maybe but those can be iffy.
If they've done installs from the same USB created the same way I wouldn't question the drive nor method to load but always worth a shot.
Op, are there any other symptoms?
Quoted from harryhoudini:There is one vga and one dvi. Can't swap. Adapter maybe but those can be iffy.
If they've done installs from the same USB created the same way I wouldn't question the drive nor method to load but always worth a shot.
Op, are there any other symptoms?
I agree, but I have had a USB drive "just go bad" after using it over and over. Doesnt happen often, but it's an easy enough to try out.
Quoted from CLEllison:This is a PC nothing more. So with that being said the resolution isnt being set right as the monitor isn't being detected correctly.
I assume it's some freeware linux JJP uses so it would be helpful if they would tell you to attach a USB keyboard and do a certain keystroke to go into a GUI interface to manually set it.
What you can try is attaching a TV or a computer monitor and see if that is recognized correctly (the system is forced to use another monitor ID). Then shut the pin off, attach pin monitor and fire back up. Itll cause the monitor to be redirected and maybe you'll get lucky.
No we did that. Same result.
Quoted from harryhoudini:There is one vga and one dvi. Can't swap. Adapter maybe but those can be iffy.
If they've done installs from the same USB created the same way I wouldn't question the drive nor method to load but always worth a shot.
Op, are there any other symptoms?
He is stating his has two hdmi... if that is the case, swapping them should be super quick.
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