The changer has issues with new 5's (the ones with the purple crap on them), and sometimes it won't take singles if they are too worn out or wrinkled. The changer is temperamental. I don't have keys to it, as Jason has said above. If someone says "Yo man, can I get 10 dollars in quarters?" You had better believe they are king for 15 minutes as I rush to hunt the key down to a local machine and get those 40 quarters. You didn't ask for that, you asked for 5's, then 1's. I have changed full 10 and 20 dollar bills before for customers, only to have them go "uh.....1's is fine?". When I don't immediately assume they want it all in change, I get to deal with it later on. It's always a 50-50 shot on change time.
I consider myself doing my job well, considering my tech knowledge and my people skills. There's always 2 sides to a story mate, this is one of them. I was texting my current employer to let him know that 1. We did a lot of sales that day hurrah, 2. this guy just tried to haggle 50 cents off a 99 cent game, and 3. Dr. Who is having an issue and what should I do I don't know exactly how to change fuses but I can try. Not sure how any of that pertained to anything involving you or your stay at the arcade, but it's whatever. I offered to put you 5 credits on any other pin in the arcade, to which you declined. If you had wanted quarters, you would have been the guy with quarters in your hand instead of saying "no, we're ok, it's ok, thank you".
I asked a gentleman that played Dr. Who right before you if he had issues with the pin when he was playing it, he said he lost 1 quarter, but it played fine and that was it. I said "Anything weird with the mini-playfield or flippers popping by themselves?" and he looked at me like I had lobsters crawling out of my ears. So that issue started with you playing it. Not accusing anything because pinball machines are weird as all hell and like to work some days and not others, but saying that to say there was no way I could have been aware of the issue or put a sign on it beforehand.
I apologize you had a sub-par day at the arcade, and that the machine you specifically came to play wasn't working with you today, but sometimes thems the breaks. If i could be a super video game mega wizard and make everything work, trust me man, I'd be buying broken crap and flipping it for 2246235% profit.
I look forward to you coming back and playing pins at the arcade, we might be bringing Earthshaker back in next week for you guys to play also. Please, don't always assume the person working the counter isn't doing their job.....or assume they don't have an internet connection at home and can read what others post in a public forum