(Topic ID: 226785)

Pinside emails going to spam

By CraZyMuffin

6 months ago

Topic Stats

  • 7 posts
  • 4 Pinsiders participating
  • Latest reply 5 months ago by CraZyMuffin
  • No one calls this topic a favorite


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    #1 6 months ago

    It appears that all pinside emails are going to my spam folder. It is an email account through my University, but managed by Gmail, so it should act like a normal Gmail account.

    I get a message "Why is this message in spam? It's from an address in the pinside.com domain but has failed pinside.com's required tests for authentication."

    I tried reporting them as not spam, but they keep going to there.

    Your browser/os information:
    Mozilla/5.0 (Linux; Android 9; Pixel 2 XL Build/PPR2.180905.005) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/69.0.3497.91 Mobile Safari/537.36 (this will help us make sense of your bug report)

    #2 6 months ago

    Looks like one of the servers they send from ( is blacklisted.

    2 weeks later
    #3 5 months ago

    Is this still an issue? I have been testing this myself with several e-mail accounts (gmail and outlook) and did not find any e-mails being sent to spam.

    #4 5 months ago

    Yes, my last recieved private message was on October 22nd, and it will still being sent to my spam.

    #5 5 months ago

    If it's any consolation or help, Robin, I'm a gmail user, and none of my pinside emails have ever been flagged as spam, currently or in retrospect.

    #6 5 months ago

    Warning, technical stuff.

    Update! I've been working on this and it turns out our Domainkeys signing (DKIM, a method of digitally signing e-mails your server send out) was no longer working properly for some reason. This means e-mails were not being DKIM signed at all. That may have resulted in some servers marking Pinside e-mails as spam more quickly.

    After lots of coffee and a few hours of work I've got it all working again, so hopefully we should see a lot less e-mails being marked as SPAM (or even not being delivered at all).

    #7 5 months ago

    I am now receiving emails normally! Thank you very much for fixing it!!

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