So i have a PINled installed in my Black Knight 2000. I’ve started to have an issue with the bottom display. Only the bottom display has all of the commas lite for some reason. Supposedly there is a 5 year warranty on the display. Here is my correspondence via email with Andreas @ PINled

07/13/2019 Me
Hello. I purchased one of your displays on September 9th, 2016 & I’m having an issue with it. All but one of the commas on the bottom display are illuminated. When i change out the display on the machine (its a Black Knight 2000) the commas are no longer present. only when this exact display is plugged in it gives me that issue. Any help would be great. Thank you in advance

07/14/2019 Andreas reply (24hours later)
Did you change the setting of the DIP switches?
1 to on, 2, 3, 4 to off.

07/14/2019 reply (Me)
i did not but let me look at that. i had the display out so maybe i bumped into the dip switches.

07/14/2019 Andres
Is the dot or the comma or both present?

07/14/2019 reply (Me)
the dip switch is set correctly. The display use to work correct. it just started so this within the past month.
just the comma, not the dot. when i flip switch 4 on the dot appears. with switch 4 off it’s just the comma that illuminates.

07/15/2019 Andres reply
please try a other flat cable.

07/15/2019 reply (Me)
I tried two different cables other then the cable in BK2k. I own a Whirlwind and a Police Force. I tried both of those cables & the display still has the same issue.

07/16/2019 Andres reply (24hours later)
So you can also swap it into a other game....
Is it the same fault?

07/16/2019 reply (Me)
I placed that display into my Whirlwind machine & it is still the same issue. I’ve changed the cable, I’ve tried another machine, i made sure the dip switches are correct. I believe there is an issue with the display itself. What is the next plan of action to get this issue rectified?

07/17/2019 Andres reply (another 24 hours later)
I think the best way is to me the display for repair. (which by the way is in Germany)

07/19/2019 reply (Me)
So you sell a product with a 5 year warranty but i have to pay out of my own pocket to send this display back to another country to get it fix? That answer is a no. I purchased your product that you have a warranty for. I will not be paying for anything out of pocket. Plus if i send my display to you how long will it take to fix? Do i just have a pinball machine sitting here for months on end waiting for the display that i spent my money on? How else can you fix this issue because sending my display back is not an option.

07/19/2019 Andres reply
So leave it as it is....

So there you have it! If you purchase a PINled display & something goes wrong, good luck!
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There i edited the title. lol. I unfortunately work in a big box store where i see everything replaced. I understand that small companies don’t have unlimited funds, rdoyle1978 (thanks for your delightful insight but I know how economics work), but I obviously feel like the company should pay for the shipping back. Why am i out of more $? I already gave them the money to cover the cost of my display AND defects for 5 years when i originally purchased it. That was part of the deal, right? Something like this makes me steer away from the purchasing anything from this company again. I don’t care if anyone agrees with my opinion or not, this was an issue I wanted to bring attention too so someone else can make an educated purchasing decision in the future.

I don’t usually come here because there are some pretentious people who hang out here. Looks like I found one.

yes to both.