what does the warranty state? maybe the warranty covers free repair, but you have to pay for shipping?

Errr that’s totally normal imo.
You want something fixed, you have to send it to the company that you bought it from.
They might send you a replacement and send you a returning label but that’s up to them and not covered by any law that I know of at least in Germany.

Yeah, pretty common for a warranty to not cover shipping the product back to get fixed.

They aren't amazon.

I just RMAed a hard drive that failed under warranty, and I had to pay for shipping. But, they will pay for shipping a replacement back to me.

It's normal. A few companies will cover shipping both ways, but most won't.

People really think all these small boutique companies selling pinball parts have piles of cash and can just afford to pay your shipping for 5 years.

Ain't a big deal. Send it back. Where I come from $10 for shipping costs less than a $180 display.

^. This. The world doesn’t revolve around somebody’s PinLED

And by the way, edit your thread title unless you want to be accused of slagging a company for totally normal business process

Yes, for the record a 5 year warranty is pretty sweet.

Better to be out shipping cost than board cost!

It’s not like it was defective out of the box... you’ve been using it for 3 years. Paying shipping for a free repair is totally reasonable. It is you sir who are being unreasonable.

Edit: and why do you note the amount of time it took him to respond? All were next-day at worst, and there’s a huge time difference between you. Oh, you expect him to sit there online 24 hours a day waiting for your email? Got it.

Sorry, I agree with them. 5 years is a long time especially for a electrical product. Most electronics are 90 days top.

Even at that, almost all places require you to pay shipping to them and they cover return shipping.

This is literally the OPs only pinside post in 7 years.

And while I know it doesn't MEAN anything, he doesn't even have a BK2K listed in his collection!

Maybe PINled has some old stock they want to clear
A good way to market their products lol

born yelper...

A USPS flat rate international shipping box will cost ~$40.00 I think you should just ship it back and be happy they will fix it. They don't have to offer a 5 year warranty and it's nice to know that the stand behind it.

So fly to Germany and bring it to him in person if you want to save the shipping charge.

If someone has a problem from your big box store, do they bring it to you or do you pay for the shipping?

No, returns are not covered by any warranty.
Some big companies return it at their cost as part of their service and people get used to it.
If they decide from today on to not take returns on their cost would you stilop buying from them?
What sort of warranty do you have normally in the states? 90 days? And you used it for how long now? 3 years? Your are still in warranty, sure. Come on, will these 40 bucks kill you or is it even worth complaining about a 40 dollar shipping note? We spend thousands of dollars for this hobby...

Getting upset with a company that doesn't cover return shipping is a bit of an entitled viewpoint. It's not how things work for the most part.

Most companies are under no obligation to cover return shipping. Some do as a matter of customer service, and it's apparent that you've been spoiled by that. So, that might encourage you to buy more products in the future knowing that one company covers it making the return process easy, while another might not.

I consider it a perk when a company does cover it, but I never expect them to.

07/19/2019 reply (Me)
So you sell a product with a 5 year warranty but i have to pay out of my own pocket to send this display back to another country to get it fix? That answer is a no. I purchased your product that you have a warranty for. I will not be paying for anything out of pocket. Plus if i send my display to you how long will it take to fix? Do i just have a pinball machine sitting here for months on end waiting for the display that i spent my money on? How else can you fix this issue because sending my display back is not an option."

07/19/2019 Andres reply
So leave it as it is....

Next time I'm in Germany I'll buy Andres a beer.

Thread title is terrible, now PinLed’s warranty is great, I mean where else are you going to get a 5yr warranty on pinball electronics?
Albeit one does have to pay to return the product on their own dime.

Hahaha, I just love the attention. Btw, look up the meaning of pretentious and you’ll see that that statement is a touch ironic.

For what it’s worth, the PinLed in my BK2K is fine. Hope you get your situation resolved.

I’m sorry but 5 years warranty for anything is rock solid. Don’t want to pay for international shipping? Don’t buy internationally.

...Or buy internationally but only from companies with 1 year warranties so you’re SOL at this point and can’t complain here.

§ 439 Abs. 2 BGB governs this

If there is a fault the vendor must be enabled to inspect. This is done by shipping it to him.
Vendor must pay for shipment, if the product is actually faulty. If he finds it not to be faulty upon inspection, the customer who raised false alarm pays.

End of story. Thats the beauty of continental law.

Next time my Chevy needs warranty work I am going to demand that GM sends a tow truck to get it.

Your entire thread is just wrong. Sounds like the company did exactly what they should have and even offered good advice to troubleshoot followed immediately by an offer to repair. Seems 100%. You need to change title and not post this crap.

Next time you take a product back to a store to exchange it, make sure to ask them for gas money.

The company should not pay return shipping, such complete nonsense and kudos to Andres.

Better pay for parking too!

Thanks for the warning. I will certainly avoid dealing with one of the parties mentioned in your first post.