So i have a PINled installed in my Black Knight 2000. I’ve started to have an issue with the bottom display. Only the bottom display has all of the commas lite for some reason. Supposedly there is a 5 year warranty on the display. Here is my correspondence via email with Andreas @ PINled
Hello. I purchased one of your displays on September 9th, 2016 & I’m having an issue with it. All but one of the commas on the bottom display are illuminated. When i change out the display on the machine (its a Black Knight 2000) the commas are no longer present. only when this exact display is plugged in it gives me that issue. Any help would be great. Thank you in advance
07/14/2019 Andreas reply (24hours later)
Did you change the setting of the DIP switches?
1 to on, 2, 3, 4 to off.
07/14/2019 reply (Me)
i did not but let me look at that. i had the display out so maybe i bumped into the dip switches.
Is the dot or the comma or both present?
07/14/2019 reply (Me)
the dip switch is set correctly. The display use to work correct. it just started so this within the past month.
just the comma, not the dot. when i flip switch 4 on the dot appears. with switch 4 off it’s just the comma that illuminates.
07/15/2019 Andres reply
please try a other flat cable.
07/16/2019 Andres reply (24hours later)
So you can also swap it into a other game....
Is it the same fault?
07/16/2019 reply (Me)
I placed that display into my Whirlwind machine & it is still the same issue. I’ve changed the cable, I’ve tried another machine, i made sure the dip switches are correct. I believe there is an issue with the display itself. What is the next plan of action to get this issue rectified?
07/17/2019 Andres reply (another 24 hours later)
I think the best way is to me the display for repair. (which by the way is in Germany)
07/19/2019 reply (Me)
So you sell a product with a 5 year warranty but i have to pay out of my own pocket to send this display back to another country to get it fix? That answer is a no. I purchased your product that you have a warranty for. I will not be paying for anything out of pocket. Plus if i send my display to you how long will it take to fix? Do i just have a pinball machine sitting here for months on end waiting for the display that i spent my money on? How else can you fix this issue because sending my display back is not an option.
07/19/2019 Andres reply
So leave it as it is....
So there you have it! If you purchase a PINled display & something goes wrong, good luck!