Hello Pinside. This is JT from Tilt Graphics Inc. I've known Joe for 30 years now and 9 out of 10 times he will give you the shirt off his own back if you need it. I know I've had my issues with Joe and I hope one day we can resolve them but I'm here to tell you he's basically a good guy. Given the opportunity I'm sure Joe will do what it takes to fix any and all issues. If anyone ever has issues with his product or anyone else's for that matter, they should always give them the opportunity to fix it before going public.
Just to clarify one or two other items. Tilt Graphics was never part of Pingraffix. Joe and I were both owners of Pingraffix but after two years of helping to build Pingraffix I was asked to leave. That day I lost my company and my best friend. When I left I took 90% of my designs with me and started Tilt Graphics with another friend/designer. I think in the long run it's worked out well for the both of us.