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(Topic ID: 269023)

Pingraffix closed ?


By Yfichelle

6 months ago



Topic Stats

  • 22 posts
  • 14 Pinsiders participating
  • Latest reply 6 months ago by Yfichelle
  • Topic is favorited by 2 Pinsiders

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    DC598781-7CE4-47F3-943C-0C0E48B14F12 (resized).jpeg

    #1 6 months ago

    Hi all,

    We dont know the situation in USA for covid but is pingraffix closed due to covid ? I have no news of an order made more than 15 days ago... nobody answer to the emails and on facebook.

    Thanks for your help.

    #2 6 months ago

    Joe at Pingraffix started a thread yesterday about some new Rick and Morty art blades. Maybe try to send him a PM?

    https://pinside.com/pinball/forum/topic/rick-and-morty-inner-art-pinblades-pingraffix#post-5654810

    #3 6 months ago

    I am having the same problem. No reply form Joe or Gina on a purchase made in April. I hope they are both well.

    #4 6 months ago

    I received a message that my items were made ready for shipment yesterday evening...
    Thanks Joe.

    #5 6 months ago
    Quoted from Spelunk71:

    Joe at Pingraffix started a thread yesterday about some new Rick and Morty art blades. Maybe try to send him a PM?
    https://pinside.com/pinball/forum/topic/rick-and-morty-inner-art-pinblades-pingraffix#post-5654810

    The initial post has been deleted, and the thread title changed to "please remove."

    Wonder if something happened?

    #6 6 months ago

    I ordered some blades back in April, and I had to file a PayPal claim against them due to not receiving the product (after weeks of not returning emails). After filing the claim they shipped the product. I'll never order from them again.

    #7 6 months ago
    Quoted from PtownPin:

    I ordered some blades back in April, and I had to file a PayPal claim against them due to not receiving the product (after weeks of not returning emails). After filing the claim they shipped the product. I'll never order from them again.

    As they are IN the hardest hit lock down state in the US during a pandemic you might need to give them a bit of slack on business output.

    #8 6 months ago
    Quoted from Yelobird:

    As they are IN the hardest hit lock down state in the US during a pandemic you might need to give them a bit of slack on business output.

    Not when they take my money, and then don't respond to status requests. I had to file a PayPal claim to get them to do anything....not sure my expectations are the problem

    #9 6 months ago

    Their website says they're continuing filling orders during covid 19. Your mileage may vary.

    17
    #10 6 months ago
    Quoted from PtownPin:

    Not when they take my money, and then don't respond to status requests. I had to file a PayPal claim to get them to do anything....not sure my expectations are the problem

    Please let me know what order number it was. I want to look into this. I am sorry you had a bad experience with us.

    Also please understand..I am one-man band at this time. I have no crew due to the Covid 19 thing and I pretty much work 17 hour days every day. We are swamped.. but orders are going out and some take a little longer to do..especially MirrorBladez. Everything is done by hand and orders are printed as needed. This way they stay fresh and the adhesive lasts longer rather than just sitting on a shelf in a box getting dried out for a while and then you get it.
    I could probably do a lot of other things that would be cheaper and more profitable and less time consuming (like outsourcing) but in the end ..that's not how we roll at PinGraffix

    Please bear with me. You can get me anytime at 516 680 1787.
    Thank you.
    Joe

    #11 6 months ago

    nevermind. Joe posted while I was typing.

    -3
    #12 6 months ago
    Quoted from drsfmd:That might excuse lack of shipping. It doesn't excuse the lack of communications.

    True. But silly me... I am also working on free plastic protectors for folks and some had sent me their scans directly to my mailbox..therefore filling it and causing more issues and losing e-mails...

    Did you send me a message?

    #13 6 months ago
    Quoted from joeraptor2003:

    True. But silly me... I am also working on free plastic protectors for folks and some had sent me their scans directly to my mailbox..therefore filling it and causing more issues and losing e-mails...
    Did you send me a message?

    I deleted my message after seeing your initial reply.

    I haven't ordered anything from you- it was more of a general comment that I see on these forums about vendors in general-- not specific to you.

    #14 6 months ago
    Quoted from joeraptor2003:

    Please let me know what order number it was. I want to look into this. I am sorry you had a bad experience with us.
    Also please understand..I am one-man band at this time. I have no crew due to the Covid 19 thing and I pretty much work 17 hour days every day. We are swamped.. but orders are going out and some take a little longer to do..especially MirrorBladez. Everything is done by hand and orders are printed as needed. This way they stay fresh and the adhesive lasts longer rather than just sitting on a shelf in a box getting dried out for a while and then you get it.
    I could probably do a lot of other things that would be cheaper and more profitable and less time consuming (like outsourcing) but in the end ..that's not how we roll at PinGraffix
    Please bear with me. You can get me anytime at 516 680 1787.
    Thank you.
    Joe

    We can understand this. But As a customer, sometimes we just need a reply to our emails. And I always prefer the truth...even if it won’t make me please: « I do not have in stock yet, I didn’t built it yet, I didn’t ship it yet.. »

    Ordered 3 power bladez...they are awesome and a must-have in a pinball machine like a dmdcolor. I hope one will be done for walking dead

    #15 6 months ago

    No worries.

    I am sorry guys. We will work harder on the communication thing from here on in.

    #16 6 months ago

    Thanks for your reply Joe... period is not easy for all...

    #17 6 months ago
    Quoted from joeraptor2003:

    Please let me know what order number it was. I want to look into this. I am sorry you had a bad experience with us.

    Also please understand..I am one-man band at this time. I have no crew due to the Covid 19 thing and I pretty much work 17 hour days every day. We are swamped.. but orders are going out and some take a little longer to do..especially MirrorBladez. Everything is done by hand and orders are printed as needed. This way they stay fresh and the adhesive lasts longer rather than just sitting on a shelf in a box getting dried out for a while and then you get it.
    I could probably do a lot of other things that would be cheaper and more profitable and less time consuming (like outsourcing) but in the end ..that's not how we roll at PinGraffix

    Please bear with me. You can get me anytime at 516 680 1787.
    Thank you.
    Joe

    Great post Joe!
    That's how you do business.
    Good luck with everything...I will be placing my first order when this ends (money short until is does).

    #18 6 months ago

    All good Here! Nothing to see.
    Joe and Gina produce quality hand made products to order.

    #19 6 months ago
    Quoted from wvpinball:

    I received a message that my items were made ready for shipment yesterday evening...
    Thanks Joe.

    Quoted from wvpinball:

    I am having the same problem. No reply form Joe or Gina on a purchase made in April. I hope they are both well.

    Guys, sorry I am MIA..I am well!! Thank you for the concern!! Due to having to homeschool, working at my school online and being a mom ...my time has been very limited for PinGraffix communication. Joe has been picking up all of the slack. He’s trying the best he can given the situation right now. So please be patient. Thank you for understanding! If you need anything For a pressing matter, you can PM me and I’ll give you my cell.

    Thanks and hope everyone is well!

    #20 6 months ago

    My order shipped quickly, just arrived this week, and I will putting beverages on my pinball coasters this weekend.

    My experience was great and I will buy again.

    Thanks PinGraffix!

    1 week later
    #21 6 months ago

    Package received 3 days ago.

    Tried to install the JP powerbladez but I do not have the same connection.
    I do not have the female molex as described in step 8. What do I have to do now?
    What this cable is used for?
    Thanks

    DC598781-7CE4-47F3-943C-0C0E48B14F12 (resized).jpeg
    #22 6 months ago

    Hello captain ;o)

    In france we dont have same connectors than us pinball.... it is the molex that it need to be plugged in the power box ? I have already had this problem with my powerbladez. Contact me on messenger (yannick flip).

    ++

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