I sent them money via paypal for a cyclone playfield and plastic set, and about 4 days have gone by without an email letting me know they received the funds, or my order is being processed.
Does anyone have a contact person there or phone number? I'm not in a terrible hurry, just want to know that they received the funds etc.
E-mail them and they will acknowedge your order.
It should be automatic, but with them it's not for some reason.
Quoted from johnnycruzr:E-mail them and they will acknowedge your order.
It should be automatic, but with them it's not for some reason.
That's the first thing I did last week, and still haven't heard anything back yet.
I think they're very busy with packing and shipping the Pinbot repro's. I e-mailed about the status of my order after about 3 weeks without a receipt or shipping info and it took a few days for a reply and they said it was one of the largest playfield runs ever.
Not making excuses for them, because I wasn't crazy about having to hunt for info after sending $600+, but I think that might be the reason they are behind on everything.
Took 11 days from the time I sent CPR money to the time I received the shipping notification (included Memorial Day weekend.) If you bought a first, you can get it cheaper and faster from someplace like Marco because they will only charge you $8 for the shipping FedEx ground.
viperrwk
I had the exact same problem. Ordered out of the Bargain Basement a Cyclone Playfiled. Didnt hear anything for almost 2 weeks. No confirmation, No shipping, and sent 3 emails with no response.
Apparently, there have been a few issues going on at CPR+a Holiday+ Volume. In my case, they forgot to ship the bloody thing.
This being said, they did get back with me; and made things right. They appologiezed, gave me a better playfield then what i ordered; and a free set of plastics (from the bargain basement).
My playfield should arrive tomorrow with any luck. Even though i had a small problem, they went above the call of duty.
Overall, I've had very good experiences with CPR. That being said, I have had trouble getting a response from them in the past.
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Falls Twp, PA
