Quoted from mike-k:Hi Corey, I had the same LAME experience you had, No Brains at the front desk! LAMEST say at any hotel EVER. Ever since they became part of Choice the place has been Horrible! I will never say there or any other Choice hotel again!
I've found that a polite, non-combative and coherent letter to the CEO of the offending company (is it Choice in this case?) can make an impact. "CC" other relevant parties, like the CEO of Comfort Suites in particular and the GM of the specific hotel you stayed at. If you are clear about what happened, clear about what you want and clear about any planned recourse (small claims court, contacting the BBB or local media, calling your credit card company, boycotting the hotel and encouraging others to do so, etc.) I'll bet you get an engaged response.
The two main horror stories posted here are truly awful and indicative of gross incompetence and mismanagement. You can bet your ass that the head of the company will be very interested. You've already convinced me not to stay at this particular CS location and I'll remember these CS stories when faced with future hotel choices anywhere else too.
Everyone loses here, unless and until the CS at least tries to make amends with those that had to endure this total BS experience.
Maybe Lawler can update the code of DialedIn to include the "Disaster in Allentown - Mayhem at the Comfort Suites!".