MY suggestion to pinbits is to put in an adequate OUT-OF-OFFICE reply.
This is not too much asked in any type of situation and it immediatelly solves the problem.
I am happy for anyone who is having positive experience with them, I really do. Also, I do accept and have compassion for irregular complications someone might be going through, BUT I do expect companies to communicate transparently. When you take money from someone, anything else is unprofessional conduct and kills your trust - and this is THE most important ressource in the time of online retail.
Here my view on some of above statements:
Quoted from G-P-E:
If you don't get an answer from somebody - please try a different email server.
- Frankly, their server is not my problem. My server is my problem and that is in order.
- Establishing a section for "news" on your website is a receipe for frustration if you don't cannot maintain it. Just don't do it to begin with.
Quoted from High_End_Pins:
I wonder if it is supplier issues or lack of personal interest/other commitments that has created the occasional lull.
- still no excuse for not communicating or setting an OUT-OF-OFFICE.
I hope they get their act together in their own best interest. For me personally a week up or down doesn't matter. What does matter is being ignored - conciously or not.