(Topic ID: 232934)

PinballPlating.com Announcement - Hot Rod Arcade - Making Some Changes


By sc93cobra

2 years ago



Topic Stats

  • 12 posts
  • 10 Pinsiders participating
  • Latest reply 2 years ago by sc93cobra
  • Topic is favorited by 3 Pinsiders

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    #1 2 years ago

    First of all, let me say, I am so very grateful for everyone’s support in what we do for the hobby! Thank you to everyone that has placed an order, sold us a part for the exchange library, or has just called with questions.
    It’s still hard to believe some days that we are knee deep into this, but I’m more grateful than ever that we are. I have said this before but I’ll say it again. I value the relationships with you all, even more than the stuff or money. So thank you for trusting me and for at times being patient when we wait longer than usual to get parts back or whatever comes up.

    When I took this over, after Mike’s passing, I vowed to do my best to try to keep things the way they were. Mike really wasn’t trying to grow the company, and was able to operate in a way that was very personal (which I never want to change), and in some ways very old school, mainly in the form of payment (this has to change). Now for 1/2 years I’ve keep the same exact things in place and I’ve honestly loved doing so. But I do need to change some things, for the sake of my family and not allowing others to take advantage of my trust. This is a business and I have unfortunately had some take advantage of us. This past year I had a couple of people not pay the balance owed on orders. A couple have just straight up never paid and will not respond. Then another had us plate every single metal part… let me say that again…. Every. Single. Metal. Part. From an early Bally, and then refused to pay their balance. Even after I finally said, “You know what, pay me what I have in it and let’s let this be the last order we’ll do together,” they still won’t pay. They ordered other parts on top of that order as well. They alone still owe over $1800 for the the order. It takes me a lot of orders to make up that kind of loss and in the end my family are the ones that suffer for someone’s childishness. Especially in a year when we had a baby and other things to deal with, just like everyone else. I know some of you will want me to “out them,” but that’s not why I’m here writing this. I believe The Lord himself deals with the things I cannot, and He Himself is the one that provides for my family. They know who they are and if they can live with doing that to us, then it’s on them. So that being said, here are the changes I’m making from today forward.

    THE CHANGES:
    Effective today, Jan 1, 2019, and moving forward, payment must be received for me to release parts or ship a order. It’s common practice with every other business and it needs to be for us as well. I will still take a check or PayPal friends and family. I do plan to expand my ways of being paid and hope to announce those the next couple of days (Venmo/Apple Pay, etc). I will still keep everything else the same. The same quality parts guarantee, same speedy exchange times, same speedy shipping on new parts, and doing my best to keep platers moving on custom orders sent in.

    I had a feeling the day would come that this would need to happen, but I really hoped it wouldn’t, as I’ve enjoyed sharing that kind of trust with all of you. It sets apart what I do and how I do it and I’ve always loved that aspect. It’s also allowed me to explain why I did it to newcomers to the hobby, in telling the story of Mike Chestnut, and I, of course, have loved that as well. Bottom line, this will help me protect my family, and that’s more important than pinball itself. I know most everyone will understand and I sincerely appreciate it. I wish I didn’t have to do it but everyone close to me, especially those in the hobby, have told me I’ve needed to do it. I think I’ve just held on to it as it’s what Mike did and I hated to change that.

    Again, thank you to everyone for your support. We helped over 300 people this past year with chrome, brass, nickel, copper, black nickel plating or powder coating for their games and even other things - cars or whatever. We’ve also moved well over 200 arcades and pinballs this year, and I can’t say thank you enough. You are literally helping me take care of my family and it means more than you know.

    Feel free to ask questions, give me a call or whatever. I always want you guys and gals to know that I’m here if you ever just need someone to talk with, even if it’s not about pinball. I’m pretty sure God has allowed me to stay in this hobby to care for others as He has cared for me.
    Hanging out with my family today but I’ll pop back on later to check things out. Happy New Year, my friends! I hope it is a wonderful year for everyone!

    Pinball Plating Logo.pdfIMG_3085 (resized).jpgHot Rod Arcade Logo.pdf
    #2 2 years ago

    Chris, it’s a pleasure to do business with such a stand up individual as yourself. It is very unfortunate that there are those around us who choose to take advantage of good people. I for one have absolutely no problem with your new policies. Look forward to continued business with you and thank you for all you do for pinball. By the way that is a beautiful family.

    #3 2 years ago

    Keep doing what you're doing, Chris. You are a true gentleman and someone I would feel comfortable doing a multi thousand dollar deal with over a handshake.

    Change what you need to change but please keep doing what you do so well.

    #4 2 years ago

    I am one of those 300 customers from 2018. You replated parts for 3 of my pins. Beautiful work, excellent communication.

    I hate to hear stories like this but I have multiple family members who own their own businesses and have heard these types of stories from all of them.

    Unfortunately there are unscrupulous people out there who think nothing of taking advantage of good folks like yourself. I guess not everyone has a working conscious.

    So as a happy customer who recognizes what a great service you offer to our community just hear that we fully support these changes needed to protect you and your family.

    #5 2 years ago

    I am selling my last machine that Mike personally touched for me - my TOM that has ramps he did for me almost 8 years ago that still shine like new. Thank you for keeping this going...good luck!
    IMG_4948 (resized).jpgIMG_4989 (resized).jpg

    #6 2 years ago

    You recently turned my exchange over quickly and did a great job. I had no problem sending u a check in advance. Your doing the right thing by changing your payment policies.

    #7 2 years ago

    Thank you everyone for your kind words. It is very appreciated, more than you know!
    Now go place your orders at chris@hotodarcade.com!

    lolol, sorry I couldn't resist.
    Seriously, thank you

    #8 2 years ago

    I will gladly pay you Tuesday for a hamburger today. Lol

    Keep up the great work!

    #9 2 years ago

    Why would you have ever released parts without full payment?? Are you crazy?? Your new policy is common sense for any business owner. Be smart and protect your business and family, there are a lot of bad people in the world.

    #10 2 years ago
    Quoted from thedarkknight77:

    Why would you have ever released parts without full payment?? Are you crazy?? Your new policy is common sense for any business owner. Be smart and protect your business and family, there are a lot of bad people in the world.

    I know PBR does the same thing, it's cool that there is trust there. Felt really weird when I got the parts the first time, without paying for them.
    Wish PBR did paypal with at some point, I hate writing checks.

    #11 2 years ago

    You provide a great service Chris. Thanks.

    #12 2 years ago

    Thanks everyone, I feel the love, and it's very appreciated!
    Let me know if you you need anything and I hope everyone is having a wonderful week!
    Chris
    chris@hotrodarcade.com
    www.pinballplating.com

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