It's hard to believe anyone can disparage Pinball Life!
I've NEVER had a problem with them, other than some slow shipping times back when they were still using USPS and those were not their fault. The $15 minimum shipping is kind of an annoyance when you need just a few small parts, but let's face it, in this hobby one can always put together a list of other things to order just to have on hand. Terry has always been very responsive to me, even when I send him idiotic questions. It's too bad that for whatever reason your experience was different... but I would not let this sour you on one of the best companies in this hobby!