Sorry. Thought I was warning my community due my experience. Turns out it was wasn't helpful, but hurtful. I had never used PBL before, so I didn't know anything except for my first one only experience.

So much hateful responses, even after I tried to explain. No big deal. Can you all forgive?

Nice to see so many happy customers.

My complaint wasn't so much the cost of shipping, or the slow method they choose. It was about the lack of reply of my email to them, and the surprising deletion of my question on their FB page. I simply asked them: "Why don’t you guys ship USPS and I’d get it in 2-3 days?"

I get packages from Pinball Resource and Marco's in usually 3 days. No biggie....next time I'll know where to shop.

I had no idea so many people loved them. I've been in the hobby for years and have always ordered from Pinball Resource or Marcos. I just figured when they never replied to my email (never got an email about my order shipment notification either), they had poor customer service. That was my only experience with them and thought I'd share with the community. Again, happy to see other people have had a different experience.

I went to their website after about a week and looked up my order status....bottom of the page. Showed when the order was placed, and when it was shipped.

Thanks guys....
Call me a "whiny douche" and "cheap bastard"
Too bad some people have to resort to name calling.
I was just sharing my experience. Didn't realized my experience was not the norm. It's clear now. Very clear. Everyone seems to love PBL. I get it.
Sorry to have brought this up in the first place.