So glad I found this! I was about to buy from this company (my first pinball machine purchase), but kept trying to find reviews about them first. Couldn't find any. There is a statement in the Terms and Conditions: "We reserve the right to furnish products, new and refurbished, from third parties and have them delivered directly from these sources. Consignment sellers have the right to remain anonymous and silent parties to the sale. Any attempt to contact these sources will result in a final sale with no warranty (as-is)." Sent them an email asking if the machine I wanted to purchase was refurbished, but haven't heard back. BIG THANK YOU to Mitch for starting this topic, and everyone else who contributed, especially @Drickey86!!