(Topic ID: 202283)

Pinball Resource email (non) response?

By Edenecho

6 years ago



Topic Stats

  • 9 posts
  • 7 Pinsiders participating
  • Latest reply 6 years ago by jwilson
  • No one calls this topic a favorite

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    #1 6 years ago

    Hello!
    This is not a bash thread. I am just curious if others have experienced that PBR is not replying to emails?

    I am from europe, and also not that comfortable calling, but twice in the last 6 months i have sent them email with question about some parts, with the intention of ordering, but have gotten no reply..

    Morten

    #2 6 years ago
    Quoted from Edenecho:

    Hello!
    This is not a bash thread. I am just curious if others have experienced that PBR is not replying to emails?
    I am from europe, and also not that comfortable calling, but twice in the last 6 months i have sent them email with question about some parts, with the intention of ordering, but have gotten no reply..
    Morten

    I always get an email same day.

    #3 6 years ago

    Got email now, there was some issues replying to my email provider!

    #4 6 years ago
    Quoted from Edenecho:

    Got email now, there was some issues replying to my email provider!

    Good to hear. I'd have been surprised if they were actually that slow. Their service from the time I place an order to the time the parts are on my doorstep, it's faster than Amazon Prime!

    #5 6 years ago
    Quoted from mbaumle:

    Good to hear. I'd have been surprised if they were actually that slow. Their service from the time I place an order to the time the parts are on my doorstep, it's faster than Amazon Prime!

    That's true I always call, but you are correct no sooner then I place the order I have the part's they are great at getting your order out ASAP

    #7 6 years ago

    A friend sent them an email yesterday and it bounced. He reached them by phone and evidently yesterday they had email problems.

    #8 6 years ago

    PBR responds to every email order I send within 2-16 hours. Just sent an order last night. Confirmed today. They are the best in the pinball parts biz easily. Best prices too. Been buying from them for 17 years!

    #9 6 years ago

    I always get a response same day.

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