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(Topic ID: 167949)

Pinball Life website will not load through my router, Help!

By ita47

7 years ago


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  • 25 posts
  • 13 Pinsiders participating
  • Latest reply 7 years ago by altan
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    #1 7 years ago
    OP
     
    ALP

    ita47

    Pinside+ Frequent

    10y 94,800 1,285 1

    Something is up with my router and it isn't allowing the www.pinballlife.com website to load. I get a message that "www.pinballlife.com took too long to respond" "ERR_CONNECTION_TIMED_OUT" The pinball life website loads fine on my phone or my computer at work but not at home. I have also tried multiple computers at home and get the same message, so it has to be something with my router. I have a Netgear N300 router. I have looked at the settings but nothing is on the blocked list. I'm not sure what to do to fix it. Has anyone else had this issue? Any help would be greatly appreciated.

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    #2 7 years ago
     
    DUG

    wiredoug

    Pinside member

    AU Melbourne

    11y 79,050 2,741 18

    try changing your dns setting to 8.8.8.8

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    #3 7 years ago
     
    CSB

    klr650

    Pinside+ Frequent

    7y 93,550 932 161

    I'm not sure what Browser you are using. If you are using Internet Explorer, try using Chrome. If you are using Windows 10, try using Edge instead of Internet Explorer.

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    #4 7 years ago
     
    INC

    johninc

    Pinside member

    US Las Vegas, NV

    11y 51,650 934 5

    Can you get there by going to 69.16.193.239?

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    #5 7 years ago
    OP
     
    ALP

    ita47

    Pinside+ Frequent

    10y 94,800 1,285 1

    I tried changing the dns setting to 8.8.8.8 and that didn't work. I am using Chrome on Windows 8.1

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    #6 7 years ago
    OP
     
    ALP

    ita47

    Pinside+ Frequent

    10y 94,800 1,285 1

    Quoted from johninc:

    Can you get there by going to 69.16.193.239?

    Nope I get the same message as before

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    #7 7 years ago
     
    AXE

    YeOldPinPlayer

    Inactive member

    Unknown

    8y 111K 6,454 4 12

    Can you ping it? Perform a traceroute?

    Maybe Pinball Life has you blocked?

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    #8 7 years ago
     
    TDZ

    pinballlife

    Pinball Life

    US Huntley, IL

    18y 123K 1,796 36 64

    We don't have anyone blocked.
    Terry.

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    #9 7 years ago
    OP
     
    ALP

    ita47

    Pinside+ Frequent

    10y 94,800 1,285 1

    It has to be something with my router. I have 4 different computers and an Ipad and I can't access pinball life on any of them. They all say they can't establish a connection with the server at pinballlife.com or took to long to load and timed out.

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    #10 7 years ago
     
    AXE

    YeOldPinPlayer

    Inactive member

    Unknown

    8y 111K 6,454 4 12

    Open a command window. Type tracert pinballlife.com
    Where does the trace fail?

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    #11 7 years ago
     
    KHS

    ZenTron

    Pinside member

    US Concord, NC

    10y 104K 2,292 3

    Id try a firmware update first and then a factory reset second. After factory reset you'll need to set wireless info up again etc.

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    #12 7 years ago
    OP
     
    ALP

    ita47

    Pinside+ Frequent

    10y 94,800 1,285 1

    Quoted from YeOldPinPlayer:

    Open a command window. Type tracert pinballlife.com
    Where does the trace fail?

    I will try this when I get home later and post back.

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    #13 7 years ago
    OP
     
    ALP

    ita47

    Pinside+ Frequent

    10y 94,800 1,285 1

    Quoted from ZenTron:

    Id try a firmware update first and then a factory reset second. After factory reset you'll need to set wireless info up again etc.

    firmware is up to date, I checked that this morning. I have not done a factory reset yet, I was hoping to be able to diagnose the problem.

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    #14 7 years ago
     
    AJM

    Venom_249

    Pinside member

    12y 56,700 314 68

    My access to pinballlife.com has been excruciatingly slow for a good month or more for me, and I'm also located in Missouri think they need to check it out on their end. I just assumed they were having some problem but maybe they were/are not aware of it.

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    #15 7 years ago
     
    AXE

    YeOldPinPlayer

    Inactive member

    Unknown

    8y 111K 6,454 4 12

    Venom, Ita, do you have the same internet service provider?

    Try accessing it through one of these web proxies. http://www.proxynova.com/web-proxy-list/

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    #16 7 years ago
     
    ???

    Homepin

    Inactive member

    Unknown

    13y 77,400 2,125 1

    I just looked up the Pinball Life website from here in China via a VPN using Google and it came straight up within seconds.

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    #17 7 years ago
     
    ---

    ForceFlow

    Pinside Moderator

    9y 238K 31,360 268 14

    Seems ok here.

    OP
    Quoted from ita47:firmware is up to date, I checked that this morning. I have not done a factory reset yet, I was hoping to be able to diagnose the problem.

    Hold off on the factory reset. I don't think you need to do anything that drastic yet.

    Have you ever logged into your router and changed any settings, or did you basically plug it in and go when you originally got it?

    Quoted from Venom_249:

    My access to pinballlife.com has been excruciatingly slow for a good month or more for me, and I'm also located in Missouri think they need to check it out on their end. I just assumed they were having some problem but maybe they were/are not aware of it.

    Seems fine for me.

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    #18 7 years ago
     
    AJM

    Venom_249

    Pinside member

    12y 56,700 314 68

    My isp is new wave, it still works for me but it takes a long time for everything to load

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    #19 7 years ago
     
    TDZ

    pinballlife

    Pinball Life

    US Huntley, IL

    18y 123K 1,796 36 64

    Nothing wrong on our end. I don't have a solution for you, but everything seems to be working A-OK on our end. I will follow up with our host on Monday. We use Liquid Web, and have for about 10 years. We've never had any problems with their hosting service. It's been great, actually.
    Terry.

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    #20 7 years ago
     
    MVM

    markmon

    Inactive member

    US Hillsboro, OR

    13y 98,300 13,010 21 81

    The tracers data would have been useful

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    #21 7 years ago
    OP
     
    ALP

    ita47

    Pinside+ Frequent

    10y 94,800 1,285 1

    Quoted from YeOldPinPlayer:

    Open a command window. Type tracert pinballlife.com
    Where does the trace fail?

    Sorry I got busy and didn't get a chance to try this until now. Here are the results from the trace:

    Tracing route to pinballlife.com [69.16.193.239] over a maximum of 30 hops:

    1 1ms <1ms <1ms 192.168.1.1
    2 1ms 1ms 3ms 192.168.100.1
    3 69.27.157.57 reports: Destination host Unreachable.

    Trace Complete

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    #22 7 years ago
     
    BRC

    jellikit

    Pinside member

    US Plainfield, IL

    11y 106K 4,453 6

    OP
    Quoted from ita47:

    Sorry I got busy and didn't get a chance to try this until now. Here are the results from the trace:
    Tracing route to pinballlife.com [69.16.193.239] over a maximum of 30 hops:
    1 1ms <1ms <1ms 192.168.1.1
    2 1ms 1ms 3ms 192.168.100.1
    3 69.27.157.57 reports: Destination host Unreachable.
    Trace Complete

    It looks like it isn't making it past KAMO for one reason or another, so they are who I would touch base with. Good luck!

    Brad

    ip_trace.pngip_trace.png

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    #23 7 years ago
     
    AXE

    YeOldPinPlayer

    Inactive member

    Unknown

    8y 111K 6,454 4 12

    As jellikit said, Kamo is where you're getting stuck. If Kamo is your ISP, call them and ask why. For comparison, try traceroutes to sites like bbc.com & google.com.

    If Kamo isn't your ISP you'll probably need your ISP to figure out the problem.

    Here are the last few hops of my traceroute.
    Trace date: 16:03 09/04/2016
    IP Address: 69.16.193.239
    State: UP
    Hostname: pinballlife.com

    Total hops: 13

    10. 154.54.30.90 be2616.rcr11.b002281-5.ord03.atlas.cogentco.com
    11. 38.88.42.54
    12. 209.59.157.229 lw-dc3-core2-te8-16.rtr.liquidweb.com
    13. 69.167.128.95 lw-dc3-dist16-po6.rtr.liquidweb.com
    14. 69.16.193.239 pinballlife.com

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    #24 7 years ago
     
    AJS

    altan

    Skillshot Combo

    19y 107K 2,348 20 1

    I'd ask your neighbor or friend with the same ISP if they can reach this before calling. That way you can say it's not just you,

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    #25 7 years ago
     
    AJS

    altan

    Skillshot Combo

    19y 107K 2,348 20 1

    Any conclusion for this issue?

    Reply

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