My wife and I were driving home from Chicago the first time I had ever heard of pinball life. Didn't own any machines at the time so was unaware of who/what the were. But I had seen an entry for them on pinball map or something of the sort - hey, there's a place with lots of machines right off the highway! We stopped by thinking it would be a standard location to maybe have lunch and play a few games.

Confusion grows as we get closer and it's just an industrial park. Moreso as we locate their door. We go in anyway and realize it's "just" a parts warehouse. I explain the situation and confusion, mention that I don't actually have any machines and thank them for their time.

Nonsense. You came here to play - you're gonna play. Didn't know who they were, never done business with them, came unnanounced? No problem. Wife and I were let into the back room and told to play to our heart's content.

Instant customer for life. Marcos is great, but if there's a part I need and PBL has it - that's who I order from every time.