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(Topic ID: 287575)

Pinball Life is awesome!

By dr_nybble

3 years ago

Topic Heartbeat

Topic Stats

30 posts
25 Pinsiders participating
Latest reply 3 years ago by Leeb18509
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#1 3 years ago

SMM

dr_nybble

Pinside+ Frequent

Ottawa, ON

10y 114K 3,540 15

So I ordered a whack of parts from Pinball Life, including a new lockdown bar for my Monopoly.

It turns out that they incorrectly indicated that this lockdown bar -- https://www.pinballlife.com/mm5/merchant.mvc?Screen=PROD&Product_Code=500-5757-02-00 -- worked with Monopoly so I bought it.

After some very prompt back-and-forth I was directed to the right bar: https://www.pinballlife.com/sternsegadata-east-black-front-molding-lockdown-bar-no-tournament-button-hole.html

I just received a call telling me that they were sending me the right bar free of charge. Further, to not send the incorrect bar back as it was too complex to do the international return.

I don't need the bar so I'll be selling it on Pinside and donating the money to Project Pinball. Even better, my employer will match donations so this will be a 2x donation.

This is how you get loyal customers! Kudos!

#2 3 years ago

SMM

dr_nybble

Pinside+ Frequent

Ottawa, ON

10y 114K 3,540 15

p.s. the reason I got a new bar is that my original had a piece of tape on it that was powder-coated over

#3 3 years ago

CRD

chad

Game Guy

11y 140K 15,168 9 5

Terry and crew are great !

#4 3 years ago

REW

woody76

Pinball Marketing

Nashville, TN

9y 142K 6,843 6 98

Quoted from chad:
Terry and crew are great !

They really are, the bar can't be set any higher.

#5 3 years ago

SMM

dr_nybble

Pinside+ Frequent

Ottawa, ON

10y 114K 3,540 15

https://pinside.com/pinball/market/classifieds/ad/109948

#6 3 years ago

ROB

transprtr4u

Pinside+ Frequent

Edmonton, AB

10y 130K 8,398 3 1

Very knowledgeable, customer service based team, always a pleasure to support them!

#7 3 years ago

STV

Doctor6

Pinside member

Roscoe, IL

15y 116K 4,413 6 58

Everyone knows pinball life is amazing! I cannot recall a bad thing ever said about Terry and PBL.

#8 3 years ago

DAN

GLSP3022

Pinside member

9y 82,550 1,727

Never had a bad experience with them. The only issue I ever had was corrected immediately without hassle. Great business!

#9 3 years ago

DAD

Yelobird

The Mod Couple

Wheaton, IL

20y 160K 10,056 44 37

Terry and crew are the Best of the Best. No question.

#10 3 years ago

TWP

Beatnik-Filmstar

Pinside member

Saint Paul, MN

9y 70,150 1,318 7

My wife and I were driving home from Chicago the first time I had ever heard of pinball life. Didn't own any machines at the time so was unaware of who/what the were. But I had seen an entry for them on pinball map or something of the sort - hey, there's a place with lots of machines right off the highway! We stopped by thinking it would be a standard location to maybe have lunch and play a few games.

Confusion grows as we get closer and it's just an industrial park. Moreso as we locate their door. We go in anyway and realize it's "just" a parts warehouse. I explain the situation and confusion, mention that I don't actually have any machines and thank them for their time.

Nonsense. You came here to play - you're gonna play. Didn't know who they were, never done business with them, came unnanounced? No problem. Wife and I were let into the back room and told to play to our heart's content.

Instant customer for life. Marcos is great, but if there's a part I need and PBL has it - that's who I order from every time.

#11 3 years ago

MDH

lurch

Pinside member

Leesburg, VA

10y 64,300 1,301 2

That's awesome! !

#12 3 years ago

DAE

Deyanks98

Pinside+ Frequent

York, PA

11y 59,300 743 2 7

Agreed they have been fantastic to work with. I order as many things as I can from them. Awesome people and great customer service!

#13 3 years ago

MKK

drummermike

Pinside+ Frequent

Bethlehem, PA

8y 113K 2,363 10 39 1

PL is my go to for parts. They are simply wonderful.

#14 3 years ago

JMR

Only_Pinball

Pinside+ Frequent

9y 141K 3,617 6

Quoted from drummermike:
PL is my go to for parts. They are simply wonderful.

Agree 100%.

#15 3 years ago

JZM

bangerjay

Pinside member

Yomamasville

12y 106K 4,818 46

True dis!

#16 3 years ago

DAD

Astill

Pinballrom

Collingwood, ON

11y 74,300 820 18

i love pinball life.

#17 3 years ago

BAD

bsobie

Pinside+ Addict

Champaign, IL

7y 50,550 174 6

If I’m not mistaking.... Scott Danesi works for Pinball Life.... He’s the designer of Total Nuclear Annihilation TNA

#18 3 years ago

DAD

Yelobird

The Mod Couple

Wheaton, IL

20y 160K 10,056 44 37

My only complaint with PinballLife is no matter how many times I add a puppy to my cart I have Yet to receive one! Unless USPS has a dozen frozen puppies in a truck somewhere I suspect they are on back order?

#19 3 years ago

guitarded

Pinside member

Unknown

5y 70,400 3,500 10

Quoted from bsobie:
If I’m not mistaking.... Scott Danesi works for Pinball Life.

Regardless. They are still a great Company!

#20 3 years ago

DUG

trilogybeer

Pinside+ Frequent

Elkhorn, WI

11y 150K 8,880 14 1

Quoted from bsobie:
If I’m not mistaking.... Scott Danesi works for Pinball Life.... He’s the designer of Total Nuclear Annihilation TNA

I heard that Scott Danesi is also awesome!

https://pinside.com/pinball/forum/topic/scott-danesi-is-awesome/page/6#post-2984839

#21 3 years ago

DCC

Alaskanzen

Pinside member

Anchorage, AK

9y 40,550 239 6 6

My only wish with pinball life is that they would open up usps shipping again. FedEx and ups shipping rates are brutal ( not usable).

#22 3 years ago

STV

FalconDriver

Pinside+ Frequent

9y 65,050 1,135

I actually just order some things today. Ordered many times in past and always a pleasure to deal with. If you have a question email them and always get a very quick response. Quick turnaround too with orders.

#23 3 years ago

???

kklank

Pinside+ Frequent

Glen Ellyn, IL

10y 99,050 3,483 61 1

Good eggs.
Best place to buys mass quantities of fuses.

#24 3 years ago

DAD

Yelobird

The Mod Couple

Wheaton, IL

20y 160K 10,056 44 37

Quoted from kklank:
Good eggs.
Best place to buys mass quantities of fuses.

lolol

#25 3 years ago

???

Pinless

Pinside member

6y 55,800 869

Quoted from Beatnik-Filmstar:
My wife and I were driving home from Chicago the first time I had ever heard of pinball life. Didn't own any machines at the time so was unaware of who/what the were. But I had seen an entry for them on pinball map or something of the sort - hey, there's a place with lots of machines right off the highway! We stopped by thinking it would be a standard location to maybe have lunch and play a few games.
Confusion grows as we get closer and it's just an industrial park. Moreso as we locate their door. We go in anyway and realize it's "just" a parts warehouse. I explain the situation and confusion, mention that I don't actually have any machines and thank them for their time.
Nonsense. You came here to play - you're gonna play. Didn't know who they were, never done business with them, came unnanounced? No problem. Wife and I were let into the back room and told to play to our heart's content.
Instant customer for life. Marcos is great, but if there's a part I need and PBL has it - that's who I order from every time.

Similar experience here. I was in town on business a few days before pinball expo, but I had to fly out before any festivities started.

I thought “what better way to save a few bucks on shipping than to drive on over to Pinball Life and pickup some parts in person and fly back with them”. I didn’t understand that they’re not really setup to have customers drop by and start rambling a list of random parts they need.

I roll in and quickly realize I should have placed my order ahead of time and given them a heads up that I’d be picking them up. However, I was greeted warmly and given the “grand tour” of the place. (I even got to pet a dog)

I was then invited to play on the pins that had been setup in the back. They had some of the nicest/cleanest examples I’ve ever seen. Still have dreams about that Indiana Jones (looked liked it was unboxed yesterday).

Long story short: Pinball Life has some terrific people running it. Will go out of my way and would even pay a few $ more if it means getting it from them.

#26 3 years ago

SMM

dr_nybble

Pinside+ Frequent

Ottawa, ON

10y 114K 3,540 15

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#27 3 years ago

DAD

pb456

Pinside+ Frequent

Anchorage, AK

7y 85,300 1,127 8

Wish they would get better shipping prices to AK - just about every other place does.

#28 3 years ago

PNX

xeneize

Pinside+ Frequent

11y 104K 1,418

Yes, Pinball Life IS awesome (for the record, so is that Danesi guy)!

#29 3 years ago

???

crazy79

Pinside apprentice

Saillon

4y 15,400 16 3

They are awesome, they even refunded me the extra shipping costs!
Very attractive prices!
Long live this company.

#30 3 years ago

LEE

Leeb18509

Pinside member

Farmington, UT

12y 76,550 2,112 5

Quoted from Alaskanzen:
My only wish with pinball life is that they would open up usps shipping again. FedEx and ups shipping rates are brutal ( not usable).

Agree, but I found out at least UPS is twice as fast as Fedex to me. Fedex gnd takes a damn week or more. Worth the extra $1.50, even on the already high cost. (typically ~$16)

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