Quoted from pookycade:

So as an actual arcade owner I am going to offer a contrarian view here that is likely to get me lots of downvotes, but whatever.
There is an old saying I recall “Opinions are like a**holes, everyone has one”. The most ridiculously hard thing to do in this world is run a successful small business. Most fail.
You know I can think of 1001 ways to improve my arcade. But guess what ? Most of those ideas while super awesome would drive me further into bankruptcy. I’ve got machines broken on the floor. More than a few lately. You think I am going to go hire a $50-75 an hour person to repair when I can barely make rent each month. Nope.
I’m sorry but until you have actually run a small business, and specifically an arcade, trying to give Tim your business advice is abject worthless. Save your time. Guess what my advice would be: Tim keep doing what you are doing and ignore everyone because you’ve found what works for you and keeps you in business. That’s it, end of story.
I know you all think you could manage his business better than he does. You also think you could coach your hometown football team better. You are wrong. You overestimate your talent. You have no ability to evaluate or manage whatever improvements you think you would make versus the costs incurred and the marginal return on investment. If you have run a business before you at least have heard of that term, but still probably don’t know how to evaluate in the context of running an arcade.
For sure any business can be managed better. For sure some owners are their own worst enemies. Most of those who are have their business fail. Tim hasn’t.
And guess what Tim likely feels about your patronage ? Nothing. Why ? Because you and your feelings as a pinhead are not what actually keeps him in business. It is every businessman or family going on TripAdvisor looking what they can do while in Vegas that keeps him in business. If he spent all his time trying to make you all happy he’d very likely go out of business. Why ? You all are low marginal return in investment, relative to his wider audience.
And let me end with this. Do you think Tim enjoys looking at all his machines with out of order signs or having machines that don’t play well ? If you do you have rocks in your head. No arcade owner unless some corporate entity using it as a tax write off, wants their games playing crappy or filled with out of order signs. It is a necessary evil with most current modes of operation. Hiring people solves one problem and creates many others (payroll, workman’s comp, lawyers, job contracts, etc)
You don’t like his business and the condition of his games, then don’t go. But don’t presume you have a damn clue telling him you know how to run it better and that he is just a stubborn, awful person.
His business has stayed in business and that one fact alone is all that matters. Until you’ve done the same you have no terribly worthwhile advice to give, or very likely anything he hasn’t already heard of or thought about all by himself.
Stepping off of soapbox