Quoted from lpeters82:Thank you for posting. I totally understand what you are saying, but also feel like sometime the lack of customer service actually might be causing some harm. I love the Pinball Hall of Fame, and made a donation at Expo, however I honestly don't know how to report a game is broken at your establishment. I don't care about a refund and I don't report small things, but there are times when I feel like there is going to be more damage if people continue to play a game. I've tried to do this three or four times over a period of five years and every time it starts as a negative experience. As a result, I've stopped reporting them (which I feel bad not reporting). What is the best way to report these issues?
I think some of us just want to help the overworked techs and save other people the same headache. My thought was a pack of Post-It Notes. Write the problem on the note, put it on the corner of the glass on the side with the start button. That would help the next person and I'm guessing a tech would eventually see it (when they come to wipe the popcorn grease of the glass, you filthy heathens).
Is that passive aggressive?
It's funny because I've had the exact opposite experience with a local arcade owner. He's mentioned that a lot of his patrons don't know much about pinball, so they can't report things that are broken. He's encouraged me to keep a tally of issues and report back. Ever tried to play LOTR when the Balrog stays in front of the ring ramp for all eternity? No big deal if you don't know what you are doing. Seasoned players might get a bit frustrated.
