Change the Banquet to a brunch on Thursday, make sure you bring Rob Anthony back next year. Try to take a couple deep breathes and calm yourself before barking at people. Work on getting more games to the free play hall.... maybe change your policy of if you are bringing a game for free play but have it listed for sale that you don't get a free entry pass for each day it's there. What if the machine doesn't sell? That person still brought it to expo but didn't get in for free? Or if that really isn't policy then update your website.