Quoted from lpeters82:
I've only been to Expo twice: this one and two years ago. There was no doubt this expo was better. Thank you to the organizers, volunteers, vendors, game bringers, and all who made this event happen.
PS: I don't know a lot about Groupon, but couldn't a printed piece of paper be copied or passed around by multiple patrons? I don't blame them for not accepting them after hours. Perhaps they need to make that more clear on the Groupon page, but if I was in the shoes of the upset person, I wouldn't have assumed that piece of paper was an "event ticket". You exchange that peice of paper for your wristband at the registration table. If you can't make it until after hours, maybe email them in advance to ask if they could make some exception for you.
Each ticket has a unique barcode, and groupon gives the vendors software to verify the code on each ticket is only used once. As I said before, many years in the past, myself or friends meeting me have arrived after midnight when registration has closed and there is always someone from the expo watching the game hall door, not a hired, outside security guard. They would also sell a wristband good for the free play room for the remainder of the night until the next morning’s registration booth opened around 7-8 am.
I guess we need to figure out ways this could have been handled better:
1. Have someone from expo staff the game hall door between midnight at X am each day until the registration booth opens. (I also had my friend who had a wristband look around the hall for anyone from the expo who could help us out and there was not a single person. And it’s worth noting, less than a half an hour before this at 3am someone was live streaming with Todd Tuckey in Stern’s Facebook page. I saw it on the ride in).
2. If you absolutely dont want to sell wristbands after midnight at least allow hired security to distribute wristbands to prepaid ticket holders after the registration booth has closed.
3. Have someone representing the expo available nearby. The fact that you have a 24 hour room and the only person facing the public was a hired guard looking for a wristband and immediately called the local police on me because I had a ticket and not a wristband is beyond crazy.
4. Stop advertising a 24 hour free play room. It’s really a game room with after hours access, which you must arrive during the normal exhibit hours to receive access.
I’m angry, not entitled, but I’m bummed out because I missed one of my favorite events and felt shafted and then had the situation escalated by someone who isn’t even a part of the expo team, I’m mainly venting but I just don’t want this to happen to anyone else, or myself next year.