I've found when you go above and beyond helpful when selling a pin to a newbie you are then committed for life! I can't tell you how many times I've been called about dumb crap a simple google search would have answered. I think I need a 1-900 number!

Perfect! I used to work on peoples computers while I was going to tech school. Biggest mistake ever. Two years later after you touch somebodies computer you get a call "my computer is doing this. What did you do to it?" I swear that happened several times.