Received my sv last week. Everything seemed ok but I quickly realized the game wouldn't recognize drains and advance past ball 1.
Put in a ticket. Quick responses.
Took pics of led board by trough
in different stages of game and sent to support.
Told me to get new balls ..mine were probably magnetized.
Seemed strange to happen so quick. Went ahead and ordered some Polaris and more ninjas .
Those should get here next week.
So tonight I found 6 new balls I didn't know I had and threw those in. Didn't help.
Then I watched the balls drain and noticed there was always a ball at the very left of trough and drained ball hopped in front of it.
So here are some pics and videos showing
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20220917_195821 (resized).jpg
So fixed the problem.
The trough rails just needed
Bent some.
Hope this helps anyone that runs into same problem
Also my game was dead level.
I checked that before tweaking rails.