Just noticed this thread:
Cato has excellent customer service and is helping me get a care package but I can tell you, this game has been nothing but a nightmare:
Keep in mind my game is on location.
Obviously we have the screen not turning on issue sometimes and you have to leave the game off for 20 seconds and reboot.
Some mystery sound crackling issue once every 50 or so times you turn the game on. Turn off, reboot, fixes itself.
Randomly during multiplayer (4 player games during tournaments or randomly every 50 or so games) game will not shoot ball out of the shooter lane and you have to restart the game. Real fun for tournaments)
Multiple targets don't register correctly
Left slingshot bracket broken in game multiple times where it is locked on all the way to the right
Upper left post coil bad. Caused 250v line to blow. Took us a bit to track this down. Reading 0.2 ohms. Coils 1-12 would be out in the main computer from middle fuse.
Game SHIPPED with 5amp min fuses. Game says they need to be 8amp mini fuses. 8amp minis are not easily found here. Was told by Cato that PB screwed up and they are supposed to be 10a so they SHIPPED all this with incorrect values and this was verified by him.
Game was blowing fuse and unplayable because of this mystery. We had to modify the middle fuse to a BIGGER 10a fuse to make it play correctly.
Magnet for Xenomorph tongue fell off (one side) onto the playfield (part of the magnet broke off but still works)
All of this happened BEFORE 100 plays but after 50 plays (per previous owner this had 50 plays on it WITH the CPU being replaced somewhere in the middle of the 50 plays)
The question is not "if" it is "when" you will have these issues and have to tinker.
One guy was saying how great this is on location yet he has to be in the cabinet every other day. Not sure how a brand new pin requiring that is "great" for location when the realization is any "warranty" does not cover having to have time/techs deal with all this.
Inexcusable in my opinion and i have had the notable location break down pins (Lebowski, Rick and Morty, TNA, and Pirates JJP)