Just noticed this thread:

Cato has excellent customer service and is helping me get a care package but I can tell you, this game has been nothing but a nightmare:

Keep in mind my game is on location.

Obviously we have the screen not turning on issue sometimes and you have to leave the game off for 20 seconds and reboot.
Some mystery sound crackling issue once every 50 or so times you turn the game on. Turn off, reboot, fixes itself.
Randomly during multiplayer (4 player games during tournaments or randomly every 50 or so games) game will not shoot ball out of the shooter lane and you have to restart the game. Real fun for tournaments)
Multiple targets don't register correctly
Left slingshot bracket broken in game multiple times where it is locked on all the way to the right
Upper left post coil bad. Caused 250v line to blow. Took us a bit to track this down. Reading 0.2 ohms. Coils 1-12 would be out in the main computer from middle fuse.
Game SHIPPED with 5amp min fuses. Game says they need to be 8amp mini fuses. 8amp minis are not easily found here. Was told by Cato that PB screwed up and they are supposed to be 10a so they SHIPPED all this with incorrect values and this was verified by him.
Game was blowing fuse and unplayable because of this mystery. We had to modify the middle fuse to a BIGGER 10a fuse to make it play correctly.
Magnet for Xenomorph tongue fell off (one side) onto the playfield (part of the magnet broke off but still works)

All of this happened BEFORE 100 plays but after 50 plays (per previous owner this had 50 plays on it WITH the CPU being replaced somewhere in the middle of the 50 plays)

The question is not "if" it is "when" you will have these issues and have to tinker.

One guy was saying how great this is on location yet he has to be in the cabinet every other day. Not sure how a brand new pin requiring that is "great" for location when the realization is any "warranty" does not cover having to have time/techs deal with all this.

Inexcusable in my opinion and i have had the notable location break down pins (Lebowski, Rick and Morty, TNA, and Pirates JJP)

Yes that is what was going on with my left slingshot.

You need to have more plays to make a good judgment (your friend) I can tell you the game WILL have issues regardless but yes, all covered under warranty.

My biggest issue is the ball won't "launch" randomly during gameplay and I have to reboot the whole machine. That along with the black screen = we are all glorified beta testers on the game paying them.

Happens on mine too. On location. It's obnoxious how often this happens.

Honestly I think that when people make posts about these games they see working at a show for a day or so and it "works fine" and they think a purchase can be made they really don't think about the rigorous testing involved that needs to happen to know this for sure.

People complain about Stern stuff but it never has shit like this happening.

More like third machine.

It is the same company regardless of what anyone thinks and the game is years old with issues.

Stern stuff does not have mega game breaking reset stuff but to say that someone with money "should know better" is pretty shitty. This is a huge license and the game is almost 9K. Give me a break thinking that is supposed to have all the problems it does. Coil stops breaking on Stern games is way less of an issue than anything here with Alien.

You are living on a rock if you think that isn't Heighway Pinball all over again.

I run numerous Sterns, JJP, Spooky, and even Dutch machines along with all the other stuff I have.

The arcade I own is the largest in the South. Probably 3rd or 4th largest in the country and we put these through the ringer in tournaments as well.

I can tell you Stern games bang for the buck are better at holding up. Is their customer service great? No. Spooky and PB have way better service but just because you have great customer service does not mean your games hold up.

To say it is "my fault and I should know better" is asinine. People don't put a lot of plays on these in their house, so of course they aren't going to have issues.

I am not some random person regardless of thread after thread of game issues with some of these. People complain about coil stops and dimples on the pf when Spooky has opto madness in TNA on a daily basis even to this day in some places and fuse after fuse after fuse holder after wiring after coil after wtf else on Rick and Morty.

Not even going to get into how Pirates of the Carribean was by JJP and that game isn't made for a reason but you know, people still believe JJP for why it is not made when they knew 100% that game was a nightmare for everyone and is a house of cards.

I didn't sell my Alien. I still have it. Running in my arcade.

So yes, I can say anything I want about the topic. This isn't some gestapo shit here. I own the game, I run it on location for people to play on free play.

You fail to see I am trying to keep this running so people can PLAY IT PUBLICLY.

Sorry, the fact of the matter is the game has issues. The company is dealing with it, but this romanticizing of boutique stuff needs to stop.

And you are very lucky on the POTC. Every one of them ends up having the same issues eventually.

Game Galaxy.

I bought the game from someone who played it 50 times, already had the CPU and stated there were no issues with the game. We can't get the game until next year sometime at the least so I figured this would be fine from that, but slowly but surely there were small issues not detailed about the game which led to the more common big issues people need to be aware of.

You can wish them greatness but be realistic.

Predator and Magic Girl and who knows what other mess are calling with others money well spent.

I called out the Predator mess on here years ago and was shunned for not being positive.

On here I am shunned for BUYING the game because "I should know better" and you guys are defending that but glossing over issues that need to be addressed?

Ok pot meeting kettle.

As stated earlier there are no good solutions right now. People posted saying the game has no issues but I started posting and a pile of people have the same issues as I do. As of right now I think people have a right to be upset about this kind of stuff because of the cost involved and the warranty only covering parts.

As I alluded to before I shouldn't have to do all the work myself (can you imagine a car company with a vehicle having all of these problems) or paying someone to do it. Service is still service. Issues being resolved I don't see how right now. This is why I put out a warning for future Alien owners as they will have these issues.

I mean you are just a clown at this point. Failing to read the posts where I clearly said I put this out and 160+ other machines for FREE PLAY on location for people to enjoy.

I spent 9k on this machine. It needs to be working.

You sound like the people who were protecting Skit-B when I called them out about stuff at this point.

Is this game still running v 2.2? I have not checked here in awhile.

2.4 update, I still get black out screens almost daily. And now this:

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LOL after trying to factory restore

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Still waiting on any word. 3 days now. Completely bricked machine

My game is now on 35 days of being dead. New code bricked it, Doesn't even recognize the drive anymore. "Supposedly" this computer was already replaced once. Can't get answers from PB, Cato keeps saying stuff to the factory for me but this has literally been the biggest piece of garbage I have ever purchased. Owned it 3 months and it has just been broken for most of it.

Not even sure what I can do at this point but they have sent me replacement things before but now I need something to get the game to even boot. I really wish they would send me a new machine at this point.

He is not as responsive as he was when the issues were "minor" initially. This is the second time it's been down for over two weeks and supposedly before I got this it had a new computer in it as well. He's taking a week or so for responses now.

I've been asking for a new game for awhile. I bought this game from someone who had it for three weeks, so it is one of the first batch. Supposedly the computer was replaced when he got it as he also had issues but I did not know the level of stuff that was going on until I had the machine. It literally started having issues within 30 min after I got it. It's been nothing but a nightmare. I paid $9250 I believe for this.

Cato has just been slow for whatever reason. Literally no excuse at this point. I need a new machine. The hard drive won't show in the boot menu. We've been through all this with him. He sent me a new one, it lasted one day. It's crazy how bad this machine is. He's been great about sending parts before because half the machine had issues (mind you I run this on location) but I am over it at this point. Pirates didn't break this much and I sold that.

Anyone had an issue with theirs where the audio doesn't work, left flippers are dead and it starts a 3P game? I/o board already was changed and that didn't solve it. Me thinks CPU. Again. This would be the 3rd to replace.