So, Cato called me today and we discussed many things.
First of all, I just want to say a thanks to Cato for spending time on his weekend to call me. Not many companies would take the time and effort to call you, let alone on a weekend.
The call went on for about 2 hours and information came to light to me that I need to share with you.
The machine I received was never meant for sale. It was an early prototype. I was never made aware of this during the purchase and only became apparent during discussions with Cato.
The machine was meant for demonstration/show room use only and issues were being worked on with the machine long before I received it.
They only accepted sale of the machine on the provision that the machine was free of faults (minus at the time the targets and playfield issue).
They agreed with my distributor to replace the playfield and we proceeded from this point.
Had they known I would have had all these issues they would have rejected a sale of the machine and I would have got a NIB instead.
Since they have honoured the sale, they supported me in replacing all the parts to bring what is effectively a prototype into a standard release.
Many of the issues I have had with my machine are subject to the early run/prototype conditions and do not affect the later runs of machines.
I have been informed that only about 4 - 6 machines in the wild suffer from these issues I have posted.
Pinball Brothers obviously want to distance themselves from the mired history of the machine through the 'Heighway' era and are just as frustrated as me that this machine was sold with all the issues I have exhibited.
A lot of work Cato does is pro-bono in order to keep staff overhead costs down he does this because he wants the machine and the company to succeed and honestly I believe him.
For those of you worried with pre-orders of Standard or Limited Versions, don't be. I never intended my previous post to damage the reputation of the company or the machine. It was my intention to let people know of the issues I've had and what I’ve done to fix them. You will note that I continually say 'NOTES TO EXISTING OWNERS' and not future owners within the post. This is because I know that this was down to the early run machines and the subsequent delays in shipping new machines out was due to them working on ironing out the issues that early adopters may have experienced.
We did discuss the topper and unfortunately at this time there will not be a topper for standard version releases of the machine. I realise a lot of you including myself find this disappointing but there is nothing we can do on this point so the only solution at present is to purchase a Limited-edition pin or hope that someone in the community makes an equivalent of their own.
Cato although not posting on this forum does monitor this thread very closely and has watched both the video interview and read through my post. They have mentioned to me that not a lot of people seem to come forward to the support desk and has asked that people just reach out to him if you are experiencing issues.
A new code update is due out shortly which will address some issues but for those of us with Ambush/Sentry gun ball lock issues if we can continue to provide logs and audits it will help everyone else in making the code stable for everyone.
I wasn't forced to put this post up. I know some of you may think that. Cato honestly is a great guy and they are doing their best to make a pin that everyone will enjoy. I continue to say that just as I did in other podcast interviews, I would buy another Pinball Brothers machine and my issues shouldn't dampen your excitement or ownership of purchasing this machine.