Quoted from Mageek:

I had the same problem so I 3D printed this thing to help keep the ball from bouncing back into the trough. Original is on the right
[quoted image][quoted image]

Quoted from brado426:

Do you know that you have the Gen. 2 Xeno targets and not Gen. 1? I have Gen. 1 and Cato is sending me Gen. 2 targets. I highly suspect my Xeno grab problems is because every time the ball hits the Xeno targets, it hops right over the magnet. Curious if the same thing is happening to you. I'm on 2.2E and IF the ball doesn't hop over the magnet, it looks to me like it would be pretty reliable.

Quoted from brado426:

I see it happen at least once or twice in 10 games. Has anyone else seen this problem, so I can tell Cato whether or not it is just me?

Quoted from brado426:

I have Gen. 1 and Cato is sending me Gen. 2 targets. I highly suspect my Xeno grab problems is because every time the ball hits the Xeno targets, it hops right over the magnet. Curious if the same thing is happening to you. I'm on 2.2E and IF the ball doesn't hop over the magnet, it looks to me like it would be pretty reliable.

Quoted from dri:

I do not enjoy playing this game in the dark at all. Most inserts are flashing annoyingly bright and fast which makes the PF incredibly hard to see. I don't know if you can adjust the pulse and brightness of the inserts to get a more smooth dark experience. I only stream this game at the moment, with the overhead lights it looks and feels great IMHO. My comparison is Stranger Things where I have inserts dialed down as low as I can and it gives you a much better moody game in the dark and UV effect gives you true dialed to 11 effect (no pun intended).

Quoted from kciaccio:

Fixed my ball bouncing back into the trough occasionally issue. And put the ball in the trough super quiet now. I guess that metal protection on the rail makes the ball shoot back into trough and lots of noise from it.
Loads like silk now. [quoted image][quoted image]

Quoted from brado426:

Hmmm... could it be that simple? I'll try something like that and see if it helps.
[quoted image]

Quoted from kciaccio:

Fixed my ball bouncing back into the trough occasionally issue. And put the ball in the trough super quiet now. I guess that metal protection on the rail makes the ball shoot back into trough and lots of noise from it.
Loads like silk now. [quoted image][quoted image]

Quoted from Averell:

Exactly the same behaviour like at the HW-ALIEN, if a metal sheet for the wood rail is mounted.
Remove it and you have no more issues in that case.
You will get more problems if Cliffy's for the shooter lane are installed.
In combination with the wood rail protector it's nearly unplayable.
Once a ball will reflect into the trough, the CPU will increase coil power in the same way as at the airlock scoop, so it's getting worse.
My recommendations is to decrease coil power for the ball trough, as I said the CPU will increase the coil power automatically if a ball is reflected.

Quoted from Averell:

Even to keep the facehuggers alive, coil power should be reduced to the maximum... Egg-Bumpers as well.
"Egg destroyed" can happen really and it's not funny to repair these damend Data/East-Assies.

Quoted from pcprogrammer:

Looks like Cointaker is done selling the standards? Not on the site anymore. Tried emailing with no response but I'm assuming it's because of labor day weekend. I was just getting ready to order and the price increase hit and they are not listed on the site now, bummer, looks like I missed out. Maybe they are getting ready to start building the Limited Version and be done with the standards for awhile?

Quoted from Krakatoa:

standard is still there : https://cointaker.com/products/httpscointakercomproductsalien-standard-edition-by-pinball-brothers

Quoted from pcprogrammer:

The picture says "1st Quarter 2021 - Sold Out"

Quoted from Krakatoa:

Yeah, they're into the 3rd and 4th quarter deliveries now, just looks like they haven't updated the description - still allows you to add to cart. I was told that next batch, which my game is supposed to be in, should be leaving Italy end of September/early October.

Quoted from kciaccio:

I hope they make plastic protectors soon.
Already have a broken plastic behind the recharge stand up target.[quoted image]

Quoted from c818919taylor:

Figured out what recharge did?

Quoted from kciaccio:

I hope they make plastic protectors soon.
Already have a broken plastic behind the recharge stand up target.[quoted image]

Quoted from s000m:

Follow Hurry Ups advice on the post before this happens ..[quoted image]

Quoted from Chalkey:

Burthamburg... you were supposed to be the chosen ones!!
Played one on location last week. One of the lower flipper bats had already broken and been replaced and during my play the upper right snapped off. The flippers also lost power during gameplay more than once. I wonder if the resets and possibly the flipper power issues are related to lugs being grounded like the one dude had with his drops.

Quoted from HurryUpPinball:

One thing I would recommend is to check the post directly in front of the upper right flipper. I noticed it moved a little after about a week of play so I added some loc-tite and reinstalled it. About a month or so later, I noticed it was coming loose again. There is a t-nut in the bottom of the playfield and it is located under the flipper plate mech. After digging further into it, it appears there is only a few threads that make contact with the t-nut. I grabbed a Bally Williams post, another washer, and a low profile locknut and replaced the stock PB post and t-nut. As you can see from the pic, this could get pretty bad if it is loose as the post takes a lot of direct hits. The wear from the old washer is covered by the new washer I installed but thought I would share this so others could check and adjust as need. The post I used was roughly about a 1/4 of an inch longer (the threads) but not so long as to contact the flipper plate.
[quoted image][quoted image][quoted image]

Quoted from Chalkey:

First machine from a new manufacturer. There are going to be growing pains and so far it seems they've done a good job with support and are working through the problems. I wish I had one to help with the testing

Quoted from Optimiser:

In my honest opinion for a machine that costs this much I think these short comings with the build quality are inexcusable! Do they do any tesitng at all or really care at all
?
I think it's utter BS that so many new owners have forked out all this money and had these issues! Broken flippers (WTF), broken plastic parts, having to re do weak playfield parts, code issues, drop down target failures, shooting lane issues (where you have to put in a bit of soft plastic yourself), xenomorph tongue ball pickup issues, having to sand down flipper parts to get flippers to return properly, wires getting shorted on solenoids because they move around, etc, etc.
Are we paying all this money to be their field testers? Why the fk should we have to act as their quality contol? Not good enough PB!
You may argue "oh it's a new machine" and "bugs need to be sorted". Well fine, give us a discount for the lack of inhouse testing. It's not right for the end paying user to cop this lack of build/test quality. If you let the manufacturer(s) get away with this they will walk all over you.
Sometimes I think you guys are so keen for these machines that you allow the manufacturer to get away with it. Not good practice.
If you let manufactures of anything get away with this then we all pay more and get less. It's on the manufacturer to sort these things out before their product goes to market. Not us the customer!
Not happy!

Quoted from Chalkey:

First machine from a new manufacturer. There are going to be growing pains and so far it seems they've done a good job with support and are working through the problems. I wish I had one to help with the testing

Quoted from Optimiser:

In my honest opinion for a machine that costs this much I think these short comings with the build quality are inexcusable! Do they do any tesitng at all or really care at all
?
I think it's utter BS that so many new owners have forked out all this money and had these issues! Broken flippers (WTF), broken plastic parts, having to re do weak playfield parts, code issues, drop down target failures, shooting lane issues (where you have to put in a bit of soft plastic yourself), xenomorph tongue ball pickup issues, having to sand down flipper parts to get flippers to return properly, wires getting shorted on solenoids because they move around, etc, etc.
Are we paying all this money to be their field testers? Why the fk should we have to act as their quality contol? Not good enough PB!
You may argue "oh it's a new machine" and "bugs need to be sorted". Well fine, give us a discount for the lack of inhouse testing. It's not right for the end paying user to cop this lack of build/test quality. If you let the manufacturer(s) get away with this they will walk all over you.
Sometimes I think you guys are so keen for these machines that you allow the manufacturer to get away with it. Not good practice.
If you let manufactures of anything get away with this then we all pay more and get less. It's on the manufacturer to sort these things out before their product goes to market. Not us the customer!
Not happy!

Quoted from kciaccio:

I got a discount. I paid 7777.00 for mine.
Seen the price to buy today?[quoted image]

Quoted from Optimiser:

Absolutely not the point. That's no excuse for poor bulid quality on release.

Quoted from brado426:

I agree with this.

We knew there would be problems and I, for one, am happy to help PB work through these issues. They are obviously committed to helping resolve whatever comes up. It is not a matter of "letting the manufacturer" get away with anything... it is a matter of early adopters helping the manufacturer... and by the way, us early adopters did get a discount. As far as I'm concerned, $7777 was a reasonable discount. Like I've said before, replacing these parts is super easy and many of these issues (like broken flippers) were really beyond PB control. They need to work with their parts supplier just like anyone would to get the issue resolved at their expense. So I think the best thing to do is to be a bit grateful and realize that the alternative is no Alien pinball ever. I'm a pretty darn happy customer.

Quoted from brado426:

If it wasn't the point, you shouldn't have brought the price up as a point.

Quoted from Chalkey:

First machine from a new manufacturer. There are going to be growing pains and so far it seems they've done a good job with support and are working through the problems. I wish I had one to help with the testing

Quoted from zacaj:

There's a difference between bugs in the code, issues with custom mechs, etc and stuff like the generic flipper bats, defective standups, etc they cheaped out on instead of buying proven ones from an experienced supplier. Even the board issues, as much as I give a new manufacturer some leeway on, could have been avoided if they just used an existing boardset. There isn't a shortage of existing board systems out there to choose from.

Quoted from s000m:

Hi All,
Not sure if this has already been asked or addressed.
Has anyone ever changed the flipper buttons out? Mine feel wobbly and loose compared to my Stern/Data East Pins.
Cheers,
Scott.

Quoted from Optimiser:

Are we paying all this money to be their field testers? Why the fk should we have to act as their quality contol? Not good enough PB!

Quoted from brado426:

At first I didn't like the sensitive buttons.... but now I'm used to them. Now my Williams buttons feel too stiff. There must be a happy medium somewhere.

Quoted from dri:

I walked into this with eyes wide open. I bought and paid in full for a NIB project. I can't say I'm struggling with my decision.

Quoted from s000m:

Has anyone ever changed the flipper buttons out? Mine feel wobbly and loose compared to my Stern/Data East Pins.