I have to say this . . .
My Alien works perfectly. Just like any other game by any other manufacturer, it needed a few tweaks out of the box to dial it in, and I replaced the weak flipper switches with a set of Stern switches because I didn’t like the light touch of the stock switches. Due to the nature of any hand-built custom designed machine, there will always be some that arrive that are not perfect.
The reason I’m posting this is because it seems to me that for anyone thinking of buying an Alien, this thread could make you think twice, because as with any other pin from any other manufacturer, the thread is full of posts by folks whose pins are experiencing issues.
‘Cause who posts just to say that their pin is working perfectly? Just about nobody.
The main difference between Alien and any of the other mainstream manufacturers is the level of support provided.
When my Stern pins have issues the first response from Stern is “Call the distributor”. If the distributor can’t help, Stern will make suggestions like “Try swapping the node boards” or something similar. And after the “warranty” expires (which seems to be 90 days now) who you gonna call? Stern isn’t much help. You had better have a friendly neighborhood repair guy. A friend of mine has a BM66 that has issues and Stern is not helping him past some suggestions on swapping node boards. He’s now stuck with a pin that he can’t fix and he can’t sell.
And as for JJP? From what I’ve been reading their support team has been pretty much ghosting us. Please correct me if I’m wrong.
Now for Pinball Brothers: I had an issue with the pop-up posts above the egg pop bumpers originally so I emailed them. What did they do? They sent me a pair of boards that controlled the posts - no questions asked. I didn’t have to show any proof - they just wanted to help. It turned out that while I was waiting I read in this thread that adjusting the power of these posts in the menu system resolves the issue. I did that and it solved the issue. And if you read through the the posts in this thread you will see a pattern of PB being exceptionally responsive and quick to do whatever it takes to resolve issues for us.
And if you compare the care and attention that PB has put into the design and build of these pins, they stand head and shoulders above anyone else. The cable management below the playfield is exceptional. No extra wires hanging down. Everything is the exact right length and routed carefully and then fastened down logically. Everything is clearly marked showing what connects where. No guessing needed.
And as far as the playfield goes, it’s done right. No chipping. No pooling. No ghosting. The other guys have pretty much made us believe that chipping, pooling and thin paint layers are now the norm that we have to live with. I’ve got over 500 plays on my Alien and other than some barely visible dimples sparsely distributed on the playfield that you have to look very hard to see, it’s perfect. I’ve given up on my other pins and install playfield protectors on all of them. It’s not needed on Alien.
PB took the original Heighway design and re-engineered it completely from the ground up. They even re-designed the “Service” position that the playfield rests in. It basically locks into place straight up and in the middle of the cabinet allowing easy access to both the top and bottom at the same time.
These guys love pinball and it shows.
So if you have an Alien and it works well, please back me up here. Let’s give Pinball Brothers the recognition that they deserve.