Does anyone know what the warranty is on these machines? I still have not been able to get my machine working. I am beyond frustrated and I'm not sure what options I have. I have never dealt with a machine of such poor quality. I suspect there are some major design flaws in the electronics that are going to be popping up for people.

Did you make sure all the light board connections are in and proper? There is a chance one or two are not connected and that will give you the issue also. It's worth going under one more time. Every wire with a white plastic connector should have a place on every light board. If you do find one not connected plug it in and recycle/reboot the game.
Hope something like this works for you.

???!

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If you are circling the JAWS pin, he made a custom Fish Tales Re-theme which is amazing. Pretty sure once whoever presumably Stern comes out with one it will look great next to Alien that’s for sure!

People on here are just rad… and thank you for answering my question!

I'll be following this. I believe there are major issues with the electronics on this game. Here's the total plays my game received before becoming an expensive brick as well. Unfortunately I think it's a matter of time before many others are in this same boat.

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What a theme!! Ties everywhere.

The Androids are the deadly part. Ash witnessing a perfect organism and wanting it for corporate study. David last seen gallivanting across time with all the play toys an android with corporate backing would want save a spare hand and an extra battery.

Get hammering on support to help you out.

I disagree about major issues in the electronics. Cheapness, and questionable design decisions maybe. However, PB have been very good about working through the issues and seem to be fine throwing parts at ones that aren't working. They plan on selling a different machine after this so they have every interest in making sure people are happy with this one.

Not sure about the warranty , but why would you not reach out to PB .. if anything in this thread it's proven they are very strong with customer support.
If your worried long term about issues why not sell the game, but frankly just like all other companies there are risks when buying from a new start up.
Currently you cannot get Stern Node boards , Williams has not been in business for decades yet parts and people's willingness are keeping them alive have kept those working.
Odd that you would not thought it through to check the warranty before purchase.
Sure someone would take this off your hands, they sell quick on the secondary market.
Good luck with your final decision.

The warranty is 6 months. There was a major design flaw in the electronics in the early produced models, but PB replaced my faulty boards with newer ones totally solving the issue. The newly released machines do not have the issues of the early production models. Open a ticket, explain in as much detail as possible your issue with pictures and there is no doubt in my mind that you will be taken care of.

I have one of the first LVs and installed the 2.5, set it for USA edition and immediately locked up. Reinstalled to 2.2 and attempted again to 2.5 (didn’t set the country since that is now a known bug) worked for a period of time and then rapidly fired my left flippers and then locked up my left flippers. Reinstalled 2.2 upgraded to 2.4 and then I/0 Board connection missing. Now I can’t access anything on my game for the last two days. Service buttons completely locked out nothing is accessible. Volume is incredibly loud every time I try to boot it up (Since I can’t turn it down without any Function buttons) and the shaker Activates every time I turn it off and on which can be a little aggravating. I have faith that Pinball brothers will come through and hopefully get me running but can’t say I’m not a little disappointed in the fact that these machines have been out in the wild And was hopeful I’d be at least playing more than 20 games before it shuts down. 2.6 is coming but doubtful it’ll help me if I can’t use any buttons to get to the service menu.

I'm wondering of 2.2 - 2.4 are even supposed to work at all on the LV? Isn't 2.5 the minimum version you are supposed to run on an LV?

It’ll play any version but technically the 2.5 version has all the options for the LV like the shaker and Beacon lights but it was a mess for me so I don’t plan to upgrade to that version anytime soon. I don’t know if I have a faulty USB cord but it works for a second and locked back up so now I don’t know what to trust is it software or something else? Just got my flipper bats in though wish I could use them lol.

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I didn't even bother with 2.5 because it seems so many people have issues with it. It is more or less what I expected when they decided to split the code for SV vs LV. Give them some time to hash it out. They seem dedicated.

You said 'usb cord' did you try just plugging it straight in? And...USB sticks are known to be flaky in general when it comes to this method, some boards are picky about which sticks you use. It is generally recommended to have a couple different ones on hand to try. Also, make sure it is empty and no hidden files on it.

Sorry not the usb stick. I haven’t had any issues with the updating from the stick except one time when the file gave an additional number from multiple downloads but I meant the usb cords that go to the back of the monitor in the back glass and then underneath. They recommended that I check to make sure those are installed correctly but they were I’m just wondering if it’s one of those cords is flakey.

Plug it into the inputs on the monitor. There is 1 open on top and 1 open on bottom. That will bypass all that because that's the actual board. (if it's the updating you are saying locks up).

And yes it is possible. They can get jostled when putting the pf up and down. I had to screw around with mine. I unplugged mine and plugged them back in one by one. I believe there was an instance mentioned here early on where someones cables were actually installed in the wrong ports which caused issues.

Yes 2.5 now but it did the same on 2.4 from memory. As I said super rare.

My 2.5 on my SV seems to be working well and reliably after a bunch of games and days. Everything is on default except Auto Launch -10, UL Flipper -10, L Eject -15 and Scoop Kicker -50. Centre magnet had to be on default to grab the ball though, unlike 2.4 where I had it +40 which grabbed ball more often than now. With centre magnet on anything higher than default the magnet will let the ball go before tongue can reach it. (2.5)

I have reached out to PB and created a ticket. I have spent hours troubleshooting a brand new machine that should be earning on location. They sent me a replacement IO board that had a bunch of switch errors when plugged in and then burned up. They had me strip the whole harness out and test all the coils and diodes to which I found no issues. They sent me a video on how to alter my original IO board to try and repair it. The repair they sent me did not work. I have followed the directions if PB support and provided timely answers and they don't respond for 2 to 3 days on my active ticket.

What leads me to believe there's an issues with the electronics:
1. Original IO board lost the 48v rail. PB said they have a new revision without the Q44 transistor that causes this.
2. Replacement IO board has the Q44 transistor jumpered out and the component removed which is fine but it exhibited a series of switch errors when plugged in even after triple checking all connections. The board then proceeded to burn up after I was finally able to start a game.
3. PB support says they thought my game had a short in the coil harness which is very concerning if the board design would allow for a short in the harness to cause the IO board to fry without proper circuit protection.
4. After stripping the harness and checking all coils and diodes I reinstalled the original IO board and the game booted fine except it exhibited the same original problem of no 48V rail on the right side of the machine.

This has nothing to do with Pinball Bros. This is a brand new machine that was faulty out of the box. Stern node board availability and hobbiest willing to keep Williams games running doesn't relate to this scenario at all.

Maybe you have different expectations when purchasing a machine but having to spend hours troubleshooting and repairing a new game is unacceptable to me. All pinball breaks and a lot of them need tweaked out of the box. This situation is beyond that.

The idea that I should just accept I should have a non working machine out of the box for 8k is laughable.

Adding to those with LV's on order, LV #12 and #13 were on hand for TPF(I have #13). So if the 35 is the ballpark #, one would assume LV's up to #48 will be in the next shipment. All guesses of course at this point.

Does anyone have the rubber sizes used in this pin? I would like to order some titans, the one near the exposed post next to the xeno has gotten pretty chewed up.Thanks

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Check the posts in the last couple pages that talk about an alternative way to rubber that post to make it hold up longer.

It would seem you have an utter lemon of a machine. PB should just just send you another new machine FOC.

Thanks buddy

Just got the call from FedEx - LV in the house tomorrow!

As for # not sure but I was very very early on the list.

I had the same issue when I switched my sv to US on 2.5 (volume doesn't respond). If I get mine fixed, I'll let you know.

I have over 1000 extremely entertaining plays on mine, no such thing as a pinball machine that can’t be fixed !

Reading this thread lately is startling! It appears PB has some major software issues with the LV. Hopefully they can figure this out before shipping anymore games. I wonder if PB play tests these games. It does not appear Stern games are play tested any longer. The only company that really play tests would be CGC. This was mentioned at TPA during the conference. They put games in the field for testing and making improvements.

Agree it does seem to be a growing problem, likely to the logistic delays and the nonstop demand. When people are buying your stuff sight unseen....

That being said...I mean...I expected this game to have software issues, as well as hardware issues. I'm a little more apologetic to a newer company than a company that has shiped 1000's of games for 30+ years.

This is good to hear. I agree there isn't a machine out there that can't be fixed and having worked on them for 25 years I haven't found one that's stumped me to this point. My concern is if there is an overall design flaw in the electronics that will lead to ongoing problems. Quality of construction looks good and the machine looks solid. It will just be hard to operate a machine commercially with flawed electronics.

You are making assumptions though. I don't think there is any inherent flaw in the electronics. YOUR machine has an issue clearly, as do some others, but many peoples games are working just fine. Yours is probably related to just your machine based on bad parts and/or being wired incorrectly. I completely get your frustration as every day it is not working is lost money. Hopefully they get you fixed up soon. Almost think they need a support person in the states to deal with issues such as yours. I doubt they are just going to ship you a whole new game...but who knows.

The LV machines at TPF did very nicely in my opinion... so I agree that it is likely an isolated issue. My first-gen SV had some really weird problems that are now resolved... and looking back on it with the knowledge I have now, they were relatively simple fixes.

Out of the box I have had zero issues on my early LV. I had a scratched back panel and 3 days later a new one was at my house...Incredible.

The beast lives! Well at least for now. I was able to get to the service buttons before it locked up again from 2.2 and immediately upgraded to 2.4 and so far so good. 2.4 is much better playing than 2.5 ever was on my machine it feels like the flippers are more responsive and the game plays a lot faster. Not sure if it’s a software glitch or a wiggle on a cord but at least it’s working for now and I don’t even wanna move it lol. 2.6 is available soon and hopefully that will reinstall all the shaker and lighting effects that the LV has. Finally getting around to playing some great games and she’s awesome once working. At least my earlier problems were document with my brother so if they manifest again 3 to 6 months from now it’ll help validate I didn’t do anything wrong! The customer service has been good contact but at points and felt like their hands were tied until it magically starts working again. They give me many options and the only thing I can think of is wiggling of the cords was the solution or at least beating the software from locking up again.

I agree... 2.4 is a good stable version! I'm hard pressed to find any problems with it.

so for LV owners - don't touch 2.5?

Lol From my experience so far.

2.6 will be out very soon, so I would highly recommend waiting for that before you update again.

Day 3 out of box and 2.4 is fantastic.. IPhone taped to back box amateur rookie vid of my beast firing on all cylinders.

You are 100% correct here. I am pissed and am venting. PB is trying to take care of me. I am frustrated because I don't enjoy repairing pins anymore and this is just extra work for me I don't feel like doing. I am also very concerned about having two failed IO boards. What are the chances?
I am also being very vocal about the issues as I think it's a disservice to future buyers to bury our heads in the sand vs acknowledge the risks up front.

I think it's a fair assessment that operators should think long and hard about this machine without proper long term reliability data. Hopefully I can be the one to provide more positive reports once my issues get resolved.

I get your frustration. Try to take a breather, it sometimes helps to look at the issues again with fresh eyes.

Here is my suggestion, once you get instructions from PB I am willing to get on the phone with you/video chat and see if we can diagonose together.

Full disclosure, I have zero knowledge of the platform as of yet, but happy to learn anything you might already have.

I have an LV on order so what I learn now will help me in the near future.

Contact me by PM, if other current owners are interested on the project “help fattdirk” we can all jump together on a videocall.

Either way, I am happy to give it a whirl

Just a thought.

whats the recommended pitch on this game? Ive seen some videos of the balls looking a bit floaty for my tastes, but then again its a widebody. I hope my standard comes soon....

I’m at 6.5 and just my opinion the game is fast as f&ck.

2.6 code is available!

Who is going to test it first?

I vote Deez !

Patch notes for 2.6!

Changed firmware update function so that if multiple updates are present on the USB device, only the latest will be installed. Filename is now irrelevant, as long it ends with .uf2.
Added firmware version to startup screen, once detected.
Fixed bug that could occur when game code could not connect to the controller board. Sometimes it did not attempt to retry the connection, which would require a reboot to continue.
Renumbered some LEDs to avoid conflict between the new backbox LEDs and the cabinet lamps/stepper motor. This fixes several issues, such as: launch button and coin door LEDs being stuck on and the stepper running during lamp test.
Fixed the "Set Location" action which was broken in 2.5.
Fixed coil commands from sometimes exceeding firmware power limits. This was usually observed when the center magnet would turn off too soon when its coil adjustment was set to pulse it stronger.
Fixed incorrect mapping/labeling of the lower/upper flipper switches on the LV.
Increased the priority of the Sentry Guns super jackpot lamp on the airlock over other multiballs. When Sentry Guns and another multiball are running together, the main arrows for the Sentry Guns shots will now blink more slowly, to help distinguish between the two.
Fixed some bugs with combo scoring. It now resets correctly after the combo sequence ends, and times out slightly faster.
Changed combo scoring to reward longer combo sequences more than shorter ones.
Fixed the double scoring insert not always blinking when 2X scoring was active.
Improved the All Out War ready lamp effect. It is now less likely to be preempted by another effect, and is much brighter.
Removed many settings from the "Modify Game" menu that didn't work properly.
Added more shaker motor calls.
Increased brightness of multiball jackpot arrows.

I appreciate the offer. I know what is wrong with the machine. It's a bad IO board. Thanks for offering to help.

I'll load that shit up. Only half my coils work but what the hell.

Could fix it for you!