(Topic ID: 207038)

Pin2DMD colorization of....... Baywatch!

By Rappelbox

6 years ago


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  • 237 posts
  • 44 Pinsiders participating
  • Latest reply 1 year ago by Stebel
  • Topic is favorited by 21 Pinsiders

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#102 6 years ago

Has anyone here received confirmation their order has shipped? OP seems unresponsive....

#117 6 years ago

.

Added over 6 years ago:

Quoted from gweempose:Looks like there's some competition on the horizon. ColorDMD just dropped this teaser on their FB page today ...

Maybe they're actually ship product, unlike SOMEbody here

#121 6 years ago

JellyNeck's situation is what I was referring to. It looks like they're starting to work on getting things shipped, which is good. Hopefully this is a learning experience for Pin2DMD, and they figure out a way to communicate with customers in a timely manner, even when the person who normally handles communication is ill.

I know European and US opinions on how long it should take to ship often differ - i.e. on arcade forums, US members tend to be apologetic if they don't ship within a couple days, European members tend to take a week. (That's not a value judgment - just an acknowledgment of cultural differences.) I don't think people would be upset if it took a couple weeks to ship this product, but no communication for 3+ weeks seems excessive.

#128 6 years ago
Quoted from lucky1:

I must say that I´m also not satisfied how currently these things are handled and unfortunately I don´t have much influence on that.
I have no business partnerships with any of the hardware suppliers. From my side it is a hobby software project and the hardware part is DIY. From my experience with chinese suppliers I can tell you that it is hard to make any schedules but that is only an excuse for the late delivery and not for the bad communication. The only thing I can say is that there is not a single pin2dmd user I know of who did not get his display in the end. If anybody wants to jump in and sell pin2dmd compatible hardware kits, feel free. I´m happy about anybody helping this community project and I can provide the necessary information.

I think you may be missing a crucial point, though:
COMMUNICATION.

If people are contacting you with requests to, say, include a ROM instead of burning their own, I think that warrants a response within a week. To go 3 weeks without acknowledging an order or answering questions is going to upset more customers than (understandable) delays in product availability and shipment.

#142 6 years ago

Why are you guys still not communicating with people who paid a month ago?

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